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Paylocity for HR
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Streamline and automate, attract and retain talent, and build culture and connection.
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Paylocity for Payroll
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Save time and gain confidence.
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Paylocity for Finance
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Efficiently manage the full lifecycle of spend.
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Connect HR and IT for a more secure experience.
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Platform Overview
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Power every team with one unified platform.
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View Platform
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Why Paylocity
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With HR, Finance, and IT in one platform, Paylocity helps you streamline work, adapt faster, and drive results across your business.
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Discover the Difference
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Learning Center
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Let innovation be your guide! Stay current with expert advice on streamlining workflows across HR, Finance, and IT.
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Explore All Topics
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Manager Client Services Ops- Enterprise
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Paylocity is an equal opportunity employer.
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Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
In-Office: This is a 100% in-office role based at our Schaumburg, IL, location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
Position Overview:
Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues, proactively service highly complex clients and lead a team comprising of leaders and various levels of Account Managers. Success in this role is driven by proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective. Client Service Manager Ops works with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business.
Responsibilities:
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Education:
Physical requirements
The base pay range for this position is $74,600 - $120,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here.opens in a new tab This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.opens in a new tab
Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicantsopens in a new tab and applicable data protection laws.
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At Paylocity, "We" is what makes us different. We are committed to fostering an culture that honors diverse opinions, perspectives, and backgrounds, knowing that each makes us stronger andn collectively unbeatable together. We actively cultivate these differences as we engage each other in drivingn innovation in the software and services we provide our customers. Paylocity is an equal opportunityn employer.n If you are an individual with a disability and you need assistance or a reasonable accommodation during then application process, please contact our services team at +1 (844) 404-7427.n
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By submitting this form, you agree to the processing of your personal information as described in our Privacy Policy.","legitimateInterestSubscriptionTypes":[462471354],"communicationConsentCheckboxes":[{"communicationTypeId":462471354,"label":"I agree to receive other communications from Paylocity.","required":false}]},"boolCheckBoxFields":"0-1/email_marketing_opt_in","__INTERNAL_PERFORMANCE__":{"formDomInteractive":1821.5,"formPageLoad":2297.4,"formRendered":3177.2,"formReady":3544.6,"formDeveloperScriptLoadingStart":1040.6,"formDeveloperScriptLoadingEnd":2262.1,"formSsrRequestLoadingStart":2264.2,"formSsrRequestLoadingEnd":2455.8,"formIslandRuntimeLoadingStart":2735.9,"formIslandRuntimeLoadingEnd":3175.3,"formReactCombinedLoadingStart":2696.4,"formReactCombinedLoadingEnd":3030.3,"formServerRendererLoadingStart":3177.2,"formServerRendererLoadingEnd":3472.3,"effectiveNetworkType":"4g","inferredFormType":"developer"}}" class="-input">
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By submitting this form, you agree to the processing of your personal information as described in our Privacy Policy.","legitimateInterestSubscriptionTypes":[462471354],"communicationConsentCheckboxes":[{"communicationTypeId":462471354,"label":"I agree to receive other communications from Paylocity.","required":false}]},"boolCheckBoxFields":"0-1/email_marketing_opt_in","__INTERNAL_PERFORMANCE__":{"formDomInteractive":1821.5,"formPageLoad":2297.4,"formRendered":3177.2,"formReady":3544.3,"formDeveloperScriptLoadingStart":1040.6,"formDeveloperScriptLoadingEnd":2262.1,"formSsrRequestLoadingStart":2264.3,"formSsrRequestLoadingEnd":2637.1,"formIslandRuntimeLoadingStart":2735.9,"formIslandRuntimeLoadingEnd":3175.3,"formReactCombinedLoadingStart":2696.4,"formReactCombinedLoadingEnd":3030.3,"formServerRendererLoadingStart":3177.2,"formServerRendererLoadingEnd":3472.3,"effectiveNetworkType":"4g","inferredFormType":"developer"}}" class="-input">
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