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Description
Qualifications
Minimum Education & Experience:
Bachelor’s degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience.
3+ years of experience in website management, digital accessibility, UX design, or content strategy.
Required Knowledge, Skills, and Qualifications (NSQs):
Demonstrated experience implementing ADA/WCAG 2.0 or 2.1 Level AA accessibility standards.
Experience with Adobe Experience Manager (AEM) and website governance practices.
Familiarity with accessibility testing tools (e.g., WAVE, Axe, Siteimprove, or similar).
Strong understanding of user-centered design and plain language principles.
Preferred Qualifications:
Accessibility certifications (e.g., CPACC, WAS, or equivalent).
Experience working in government, public sector, or large enterprise environments.
Experience supporting intranet platforms and external public-facing websites.
Competencies
Customer Focus - Ensures digital services meet the needs of diverse users, including individuals with disabilities.
Communicates Effectively - Clearly conveys accessibility standards and content guidance to stakeholders.
Manages Complexity - Navigates technical, regulatory, and organizational requirements to deliver compliant solutions.
Drives Results - Implements timely accessibility improvements and content enhancements.
Instills Trust - Demonstrates accountability in ensuring compliance and equitable access to information.
Knowledge
ADA and WCAG 2.1 accessibility standards and guidelines
Web content management systems and digital publishing workflows
User experience (UX) and information architecture principles
Plain language and inclusive content design practices
Accessibility testing methodologies and tools
Skills
Accessibility auditing and remediation
Content editing and optimization for the web
UX evaluation and usability testing
Graphic design with accessibility considerations
Stakeholder training and facilitation
Abilities
Ability to identify and resolve accessibility barriers in digital content
Ability to translate technical standards into practical guidance
Ability to manage multiple projects and priorities in a part-time capacity
Ability to collaborate across cross-functional teams
Ability to analyze data and user feedback to inform improvements