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6p - 6a CSR - Team 1

Anderson|Biro Staffing

Berea, OH

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JOB DETAILS
SKILLS
Background Investigation, Billing, Cargo/Freight, Change Management, Customer Relations, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, High School Diploma, Inventory Reports, Logistics, Office Equipment, Presentation/Verbal Skills, Problem Solving Skills, Reporting Skills, Shipping/Receiving, Telephone Skills, Track Customer Issues, Warehousing
LOCATION
Berea, OH
POSTED
8 days ago

Exciting Opportunity with a Growing Logistics Company!

We’re looking for Customer Service Representatives with warehouse and shipping experience to join our team! Bring your skills, energy, and passion for logistics to a workplace where your contributions truly matter.

Schedule: 6PM - 6 AM Rotating Shift (Work 3 12-hour shifts one week and then 4 12-hour shift the following week)

Daily Duties:
  • Interacts with customers by phone, email, or in-person and receives orders or changes in service.
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Processes and inputs all customer orders and receipts.
  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
  • Coordinates special, last-minute shipping requests with the freight companies, expediting orders as necessary.
  • Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information.
  • Assures proper invoicing of accounts by verifying invoices.
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
  • Reports customer feedback to management, including any signs of customer dissatisfaction.
  • Acts as liaison between the warehouse and the customer in the administration of accounts and between the office and customer regarding invoicing and credit changes.
  • Performs paperwork associated with orders including the maintenance of customer files.
  • Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers.
  • Maintains current and accurate procedure book which details the processing requirements for each account;prepares any report concerning customer services activities and performs other customer service and company-related duties as necessary.
  • Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics.

Position Requirements:
  • High School Diploma or GED.
  • Must be able to pass a background check and drug test.
  • Experience with Bills of Lading and Packing Slips.
  • Must be proficient in basic Excel functions.
  • Minimum one year of related experience.
  • Able to solve problems.
  • Must be able to effectively present information and respond to questions from managers, customers, and co-workers.

Company culture & Perks:

AndersonBiro promotes a positive and encouraging work environment that is focused on the development and career advancement of our team.

AndersonBiro Staffing, LLC is a full-service staffing firm. Our motto here is Powerful Teams...Practical Strategies®and our clients appreciate our flexible, realistic approach to doing business and delivering effective results.

Please contact us at (216)232-2329 with questions or resume submittals.

About the Company

A

Anderson|Biro Staffing

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