Adobe Acrobat, Adobe Product Family, Audiovisual, Authentication, Business Solutions, Casting, Communication Skills, Customer Support/Service, Desktop Administration, Desktop Hardware, Desktop PC, Equipment Maintenance/Repair, Firefighting, Functional Testing, Help Desk, Identify Issues, Inventory Management, Laptop PC, Learning Management System (LMS), Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Operating System, Problem Solving Skills, Record Keeping, Software Administration, Technical Support, Technical Writing, User Account Administration, Web Browsers
806939 – Desktop Support Technician (Part-Time)
Location: Stow, MA (Onsite)
Client: Commonwealth of Massachusetts – Department of Fire Services
Duration: 5-Month Contract
Schedule: Monday, Wednesday & Friday | 4 Hours per Day (Part-Time)
Work Location: 1 State Road, Stow, MA
Desktop Support Technician | AV Support | IT Support | Part-Time | Stow, MA
Sigma Inc. is seeking a Desktop Support Technician to provide onsite Audio/Visual (AV) and Desktop Support services for the Massachusetts Firefighting Academy in Stow, MA. This is a 5-month, part-time contract supporting classroom technology, AV equipment, Microsoft 365 applications, and end-user technical support.
This opportunity is ideal for candidates with experience in Desktop Support, IT Support, Help Desk, Technical Support, AV Support, End-User Support, or Field Services.
Responsibilities
- Configure, update, and maintain classroom laptops for training and testing.
- Update and troubleshoot screencast devices, cameras, portable projectors, and other AV equipment.
- Ensure laptops are fully updated, charged, cleaned, and ready for classroom use.
- Verify browser functionality, testing links, and software readiness.
- Inspect, organize, and maintain AV equipment kits.
- Replace or report missing and damaged equipment.
- Work with IT to remove outdated user profiles and update devices.
- Maintain equipment inventory, device assignment records, and maintenance logs.
- Provide technical support for Microsoft Teams, SharePoint, OneDrive, and Microsoft 365 applications.
- Troubleshoot login, authentication, and user access issues.
- Assist employees and contractors with account access while IT support tickets are being processed.
- Support Adobe applications, Learning Management Systems (LMS), Cognito, QM, and other business applications.
- Provide prompt desktop, hardware, software, and AV support for instructors and staff.
- Perform additional technical support duties as assigned.
Required Qualifications
- Experience in Desktop Support, Help Desk, IT Support, Technical Support, or End-User Support.
- Experience supporting Windows laptops and desktop computers.
- Working knowledge of Microsoft Office 365 (O365) applications.
- Experience supporting Microsoft Teams and SharePoint.
- Ability to troubleshoot hardware, software, login, and authentication issues.
- Strong customer service and communication skills.
- Ability to work independently in an onsite environment.
- Excellent troubleshooting and problem-solving abilities.
Preferred Qualifications
- Experience with Audio/Visual (AV) equipment.
- Knowledge of OneDrive, Adobe applications, Cognito, QM, and Learning Management Systems (LMS).
- Experience maintaining equipment inventories and device tracking.
- Familiarity with Active Directory or user account management.
- Experience supporting classroom technology or training environments.
Technical Skills
- Desktop Support
- Help Desk
- IT Support
- Windows 10/11
- Microsoft 365 (Office 365)
- Microsoft Teams
- SharePoint
- OneDrive
- Laptop Configuration
- Hardware & Software Troubleshooting
- User Authentication
- AV Equipment Support
- Projectors
- Cameras
- Screen Casting Devices
- Adobe Acrobat
- LMS Support
- Device Inventory Management
- Technical Documentation