9-1-1 Systems Administrator

9-1-1 Systems Administrator

Salary

$91,162.50 - $152,509.50 Annually

Location

Woodbridge, VA

Job Type

Full-Time (FT)

Job Number

202610756

Department

PUBLIC SAFETY COMMUNICATIONS

Division

TECHNICAL

Opening Date

08/24/2026

Closing Date

9/14/2026 11:59 PM Eastern

GRADE

C45

Hiring Salary

$97,240.00 - $124,874.75

• Description
• Benefits
• Questions

Introduction

Do you have experience in system administration, networking, wireless communications, information technology or public safety communications? Are you passionate about emerging technologies and driven by the challenge of supporting mission-critical 9-1-1 and voice systems in a dynamic environment that values learning, collaboration, and professional growth?

The Prince William County Department of Public Safety Communications is accepting applications for a motivated and technically skilled professional to serve as 9-1-1 Systems Administrator, supporting the County's Call Handling Equipment (CHE), voice-related networks, and telephony systems used in the 9-1-1 Center. A procurement process is underway to replace and modernize the Center's Call Handling Equipment, and the Department seeks a leader to manage the transition and build lasting support programs for the next generation.

About the Department

The Department of Public Safety Communications serves as Prince William County's Public Safety Answering Point (PSAP) and 9-1-1 Center with an authorized staff of 126 full-time employees. The center provides dispatch and public safety technology services for the Prince William County Police Department; the Police Departments of the Towns of Dumfries, Haymarket, Occoquan, and Quantico; the Prince William County Fire and Rescue System; and Fire and Rescue services for the independent Cities of Manassas and Manassas Park. In Fiscal Year 2026, the center processed more than 384,000 inbound calls and dispatched more than 141,000 police, fire, and EMS incidents.

About This Role:

Working as part of a team responsible for developing and maintaining the technology that supports the 9-1-1 Center and all of public safety, the 9-1-1 Systems Administrator is primarily responsible for the day-to-day administration, maintenance, troubleshooting, and planning for the Countys 9-1-1 call handling equipment, the Center's voice network, and the telephony systems behind it. The Administrator also manages the voice logging environment for telephone recordings and several databases related to call routing and processing

The role coordinates the work of the vendors, contractors, and carriers who maintain and support these systems, and prepares and supports required reporting, including state 9-1-1 reporting, grant progress and reimbursement reporting, system performance reporting. They are also expected to provide planning recommendations and status updates to departmental and County leadership.

The successful candidate will possess meaningful experience in telephony or VoIP administration, networking, system administration, voice engineering, or public safety information technology. Strong analytical, planning, and problem-solving skills, along with a calm and professional demeanor under pressure, are essential. Incumbents will collaborate with IT professionals, public safety specialists, County senior leadership, and vendors to ensure high-availability call delivery and call processing in support of efficient and effective emergency response. This role also contributes to the development and support of other 9-1-1 and public safety technologies within the County's mission-critical environment.

Experience with 9-1-1 call handling platforms, NG9-1-1 and ESInet operations, enterprise-class voice administration, logging/recording systems, mission-critical technology, and public safety experience is strongly preferred.

Benefits include day-one health, vision, and dental insurance; generous PTO; participation in the Virginia Retirement System (VRS); and optional employer-matched 401(a) and 457 plans.

Minimum Requirements:

High school diploma or G.E.D. and 7+ years of experience in telephony, VOIP, call processing, or voice logging system administration; voice engineering; networking; information technology; or public safety communications.

Preferences:

• 3+ years of experience in public safety technology.
• Administration, management, or technical experience with 9-1-1 call handling platforms and i3-compliant systems.
• Experience administering SIP/VoIP telephony systems and the network infrastructure supporting them in a large, mission-critical and/or public safety environment.
• Experience administering and maintaining recording systems.
• Emergency Number Professional (ENP) and/or Project Management Professional (PMP) certification.
• Demonstrated success communicating with executive-level leadership.
• Proven experience leading cross-functional teams in support of information technology projects and systems.
• Bachelor's degree or higher in information technology, computer science, telecommunications, network engineering, or a closely related field.

Special Requirements:

• You must possess a valid driver's license.

Must pass a post-conditional offer comprehensive background investigation, including psychological and polygraph assessments.

Work Schedule:

This is a 40-hour-per-week position with some options for teleworking and flexible scheduling. While generally a M-F position working business hours, the schedule is dependent on conditions such as, but not limited to, system degradation, operational need, inclement weather, and large-scale incidents. The incumbent may be required to work outside of their normal schedule, to include nights, weekends, and holidays. The position is eligible for additional straight-time compensation in cases of operational need.

Starting Salary Range: $97,240.00 - $124,874.75

We also offer great benefits including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

NOTE:The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click here

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE!

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.

Prince William County Benefit Programs

01

By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.

• Yes, I acknowledge and understand the above statement and wish to continue in this process.
• No, I do not wish to proceed any further in this process.

02

Do you possess a high school diploma or G.E.D. and 7+ years of experience in system administration, networking, information technology, telephony, or public safety communications?

• Yes
• No

03

From the options below, please select the response that best represents your highest level of formal education.

• Masters Degree or higher
• Bachelors Degree
• Associates degree
• Some college
• High School Diploma or GED
• None of the above

04

From the options below, please select the response that best reflects your highest level of progressive experience in troubleshooting and diagnosing technical hardware and software issues.

• 7 or more years
• 3-6 years
• 1-3 years
• Less than 1 year
• None

05

Do you have experience serving as a project manager or technical lead on the implementation or replacement of complex, multi-vendor technology systems?

• Emergency Number Professional (ENP) or comparable 911/public safety certification
• Project Management (e.g., PMP, CAPM, Project+) (
• Networking (e.g., CompTIA Network+, CCNA, etc.)
• General Technology & Service Delivery (e.g., A+, ITIL, etc.) (
• VoIP/Telephony vendor certification (e.g., Avaya, Cisco Voice, NICE)
• None of the above

06

Please indicate the number of years of experience you have designing, implementing, and/or managing technology projects in a lead role.

• 7 or more years
• 3-6 years
• 1-3 years
• Less than 1 year
• None

07

Please indicate the number of years of experience you have in advising senior leaders in the area of technology planning, strategy, budgeting, and/or vendor relationships.

• 7 or more years
• 3-6 years
• 1-3 years
• Less than 1 year
• None

08

From the options below, please select the response that best represents your experience in public safety.

• 7 or more years
• 3-6 years
• 1-3 years
• Less than 1 year
• None

09

This position is responsible for the administration and maintenance of the Countys 9-1-1 call handling equipment. Please select your experience level with 9-1-1 call handling systems or comparable mission-critical telephony platforms.

• 7 or more years
• 3-6 years
• 1-3 years
• Less than 1 year
• None

10

This position supports PSAP voice-related network and telephony systems. Please select your experience level with voice/telephony network administration (e.g., SIP, VoIP, PBX, or ESInet environments).

• 7 or more years
• 3-6 years
• 1-3 years
• Less than 1 year
• None

11

Do you have experience administering voice logging/recording systems?

• NICE system
• Other
• No

12

Do you have experience serving as a project manager or technical lead on the implementation or replacement of complex, multi-vendor technology systems?

• Yes
• No

Required Question

Employer Prince William County Government

Address 1 County Complex Court

Prince William County, Virginia, 22192

Website https://www.pwcva.gov/department/human-resources/careers