911 Accuracy Coordinator 2

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. 

Intrado is seeking a highly detail-oriented and motivated 911 Accuracy Coordinator in Longmont, CO to join our team.  This role plays a critical part in ensuring emergency calls are routed correctly by maintaining and validating key data used in 911 systems.

Essential Duties: 

• Perform data updates that ensure 911 calls are routed to the correct emergency response agencies, ensuring 100% accuracy
• Responsible for performing customer data maintenance and troubleshooting support
• Serve as the point of contact for customers through email, Help Desk tickets, or phone as necessary
• Prepare and distribute a variety of data extracts
• Manage workload independently while also establishing a good working relationship with team members in order to maintain and strive to improve the level of overall service being provided

Key Competencies and Abilities

• Attention to detail, timeliness and quality orientation
• Demonstrating flexibility when transitioning between diverse tasks across multiple workstreams
• Resolving data discrepancies that require a combination of standard investigation and pattern recognition
• Conducting application or task training for staff or stakeholders when necessary upon achieving areas of expertise
• Balancing a collaborative mindset and being self-directed in managing tasks autonomously

Applicant for this job will be expected to meet the following minimum qualifications:

Education:

• High school diploma or GED required

Experience:

• Minimum two years of experience related to clerical, database entry and customer service required
• Proficiency in MS Word, Excel, and Outlook is essential
• VBA experience is a plus

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing! 

The starting salary is anticipated between $16 and $19 an hour and will be commensurate with experience.  

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.