911 Call Taker (level 2)

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. 

If you are an experienced 9‑1‑1 professional looking for a role that allows you to continue making a powerful impact—with less sustained pressure than a traditional PSAP—this may be the right next step in your career.

Why This Role Is Different

Our Emergency Call Relay Center (ECRC) offers a unique alternative to traditional PSAP environments:

• Call‑taking focused — no dispatching responsibilities. Handle incoming nationwide and international 911 calls until location information is obtained, at which point the call is transferred; no additional guidance or instructions are provided to the caller, resulting in lower stress compared to PSAP call handling
• Enjoy a stable schedule with known days off and optional overtime opportunities.
• No radio traffic, no field unit coordination, no simultaneous call‑taking and dispatching
• Dedicated personal workstation — not a community or rotating desk

This role is well‑suited for professionals seeking relief from burnout while continuing to use their hard‑earned 9‑1‑1 skills in a meaningful way.

About the Role

The Emergency Call Relay Center (ECRC) is currently seeking a 911 Telecommunicator for our Longmont office (1601 Dry Creek Drive, Longmont CO 80503).

We receive emergency and non-emergency calls nationwide, along with the U.S. territories and international locations, and route them to the appropriate jurisdiction.

While the work is important and engaging, the role is intentionally structured to provide a more predictable and manageable pace than many PSAPs—allowing professionals to do their best work over the long term

Day‑to‑Day Responsibilities

• Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC)
• Gather essential information from callers and determine the appropriate routing
• Accurately document call details (date, time, nature of call, location, etc.)
• Use Intrado tools to ensure calls are transferred to the correct jurisdiction
• Receive and handle text message communications related to emergency situations
• Maintain strong teamwork and communication with peers and leadership
• Support service quality through adherence to procedures and escalation of concerns
• Provide respectful, professional service to all callers and partners

Critical Events Supported by the ECRC

Our team has supported communications during major national incidents, including:

• Hurricane Irma
• Hurricane Harvey
• Superstorm Sandy
• Hurricane Matthew & Hurricane Isaias
• Hawaii Nuclear Alert
• Boston Marathon bombing
• Nashville bombing
• Nationwide Independence Day call surges

You’ll be part of a team that plays a vital behind‑the‑scenes role in moments that matter—without the intensity of direct dispatch operations.

Work Environment & Benefits Highlights

• Your own dedicated desk/workstation
• Access to on‑site fitness center and café
• Structured processes and predictable role scope
• Supportive team environment focused on accuracy and quality
• Opportunity to remain in public safety while improving work/life sustainability

Minimum Qualifications

Education

• High School Diploma required
• Associate’s degree in communication, business, or related field preferred
  (Equivalent relevant experience may be considered)

Experience & Skills

• Minimum 1 year of 9‑1‑1 call handling or dispatch experience required
• Experience working in a 24x7 environment preferred
• Basic proficiency in Microsoft Word, Outlook, Excel, and PowerPoint
• Ability to work varying shifts, including evenings, overnights, and weekends
• Strong attendance and schedule adherence

Learn More

Hear directly from the team and see behind the scenes of the ECRC:
 https://www.intrado.com/blog/behind-scenes-intrados-emergency-call-relay-center

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing! 

The starting salary is anticipated between $25- 29 an hour and will be commensurate with experience.  

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.