911 Communications Supervisor

Qualifications

911 Communications Supervisor This recruitment is open until the position is filled. First review of applications will occur on Friday, April 10, 2026.

Pay Grade: 114 Hourly Salary Range: $36.92 - $54.42 The successful candidates placement in the salary range will depend upon previous experience in a similar role. The placement shall not exceed the midpoint of the salary range, which is $45.673 per hourly.

The City of Tempe offers a comprehensive benefits package including:

• 13 Paid Holidays and 1 Personal Day
• Vacation Accrual starts at 9.33 hours/month. Higher monthly vacation accrual rates may be available with prior ASRS service.
• Sick Leave Accrual; 8 hours/month
• Medical, Dental and Vision Benefits
• Wellness Program
• Discount on health premiums
• Medical Reimbursement Program; $61.16/month
• Tuition Reimbursement; $6,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457, 401K, and Employer contribution
• Position is eligible for up to 40 hours of floating holiday leave

To view the employee benefit summary, please visit: Employee Benefit Summary

Department / Division: Police / Communications Job Type: Full-Time Regular This position is classified as safety sensitive. Employees in safety sensitive positions are prohibited from all marijuana usage whether medical or recreational.

Schedule: 4/10 work schedule Schedule may change as needed; requires working assigned shifts on any 24/7 schedule.

Job Number: RC# 902438

DESCRIPTION / ESSENTIAL FUNCTIONS This position Oversees dispatch operations, mentoring, and supporting staff, ensuring timely phone responses. Maintains and upgrades the phone database, computer-aided dispatch system, and associated mapping functions. Coordinates with vendors to manage public safety equipment and repairs. Assists with developing department goals and policies, research public safety programs and technologies, and coordinates with other agencies for special events and public safety issues. Serves as the training coordinator, technology supervisor, or a backup dispatcher when needed.

Duties include, but are not limited to the following:

• Manages daily dispatch operations, including staffing and personnel concerns, scheduling, service complaints, and other administrative functions.
• Trains and coaches new team members.
• Monitors trainees progress throughout all phases of training, providing ongoing guidance and communication to ensure successful completion of training.
• Supports dispatch operations.
• Monitors radio channels for the City of Tempe and surrounding agencies, maintaining the status of in-field units.
• Assists with overflow calls, breaks, and requests from officers in the field or other agencies.
• Maintains the computer telephony integrated (CTI) phone database and administrative functions. Ensures appropriate user access.
• Troubleshoots, services, repairs, and maintains computer and communication equipment, including printers, phones, monitors, networks, and other hardware.
• Maintains and updates a business continuity plan for emergency response dispatching.
• Serves as a liaison for special events with other police divisions, City departments, and other partnering agencies.
• Coordinates with other public safety agencies and government entities regarding public safety issues.
• Recommends goals and objectives for the department.
• Assists with developing, implementing, and maintaining policies and procedures.
• May perform responsibilities of a similar nature and level as assigned.

REQUIREMENTS

Experience: Three (3) years of experience in public safety communications. Candidates must have the minimum amount of work experience. Years of experience are based upon a full-time work schedule (2,080 hours per year). The sum of an applicants full-time and/or part-time qualifying work experience must meet or exceed the stated minimum qualification. Education will not substitute for the required work experience; however, related unpaid and/or volunteer work experience may be used as qualifying work experience.

Education: Equivalent to an associate or vocational/technical school degree. The term "equivalent" means that directly related work experience exceeding the required work experience will substitute in equal one-year increments for college-level education (2 additional years for an associate degree and 4 additional years for a bachelors degree).

Professional Licensure and/or Certifications:

• Terminal Operator Certification awarded by Arizona Department of Public Safety, obtain within one (1) week of hire.
• Incident Command System (ICS) 100, ICS200, ICS700, and ICS800 certification, obtain within six (6) months of hire.

Additional: Applicants considered for this job classification must pass the following:

• Criminal history review
• Post offer/pre-employment drug and alcohol screen
• Police background investigation
• Psychological examination

For a complete list of City of Tempe job descriptions go to: Job Descriptions | City of Tempe, AZ

This position is FLSA Non-Exempt which means employees are eligible for overtime compensation and/or compensatory time.

Employees in this position are represented by the Tempe Supervisors Association (TSA).

EQUAL EMPLOYMENT OPPORTUNITY: The City of Tempe is an Equal Opportunity / Reasonable Accommodation employer. The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status.

Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment & selection process. Persons with a disability may request a reasonable accommodation by contacting Human Resources at 480-350-8276. Requests should be made as early as possible to allow time to arrange the accommodation.