911 Dispatcher (Emergency Communications Operator I)

911 Dispatcher (Emergency Communications Operator I)

Salary

$22.78 Hourly

Location

Sheriff Department 701 Ball Avenue NE Grand Rapids

Job Type

Full-time

Job Number

2609-325-3044 REF

Department

Sheriff

Opening Date

08/07/2026

Closing Date

9/18/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Responsibilities

If youre seeking a meaningful career-not just a quick job-911 Dispatch offers the chance to serve your community, grow in a vital role, and make a lasting impact. This opportunity is for those ready to commit to a 2-3 month hiring process and a long-term path in public service.

Kent County Sheriffs Office dispatch center strives to preserve and protect the safety and security of our residents. We provide courteous and professional dispatching service to thirty-eight police and fire agencies within Kent County.

Kent County is seeking candidates in the challenging, yet rewarding, career of public safety communications. This customer-focused position will answer a variety of police and non-police related inquiries. You will receive top notch on the job training.

The successful candidate will be required to quickly obtain necessary information to determine the nature of the call and to properly respond and determine a probable course of action. Operation of a Computer Aided Dispatch (CAD) system to quickly and accurately receive and transmit information of an emergency nature to an Emergency Communications Operator II is an essential function of this position.

Other duties will include entering warrants, personal protection orders and other legal documents, as well as receiving and transmitting messages in local, state and national networks such as wanted persons, drivers license status and motor vehicle checks.

Please note: the shift for this position may be nights which is a 7p-7a shift or days 7a-7p.

Additionally, candidates must be available to work all shifts, varied hours and holidays, seven days a week and you must live within 24 miles of the Kent County border within 1 year of employment.

Please note: In order to be considered for this position, a keyboarding test must be completed. After submitting your application, please monitor your email for further instructions. If you do not see this email, please check your junk/spam folders. If you have taken the keyboarding test within the past year (from date of application), you will NOT need to take it again.

• This position is referral bonus eligible*

Minimum Qualifications

High school graduate or equivalent combined with a minimum of one year of work experience in a public service and/or clerical function or other predictor indicating an ability to work under stressful situations in a competent and responsible manner.

Must be able to multi-task; communicate effectively with individuals from widely divergent backgrounds; and assertively control conversations in order to quickly and accurately gather pertinent information and communicate this information professionally and precisely to the proper recipient.

Must be able to speak clearly on radio and phone equipment and have good listening skills.

Must have the ability to learn and communicate life saving procedures such as CPR and poison control.

Must be able to type a minimum of 25 wpm.

Desire bilingual ability.

Additional Information

• Notices will come via email so please be sure to monitor the email address indicated on your application*

Would you like to know what Kent County does? Watch a day in the life of Max video below:

Dont take our word for it that Kent County is a great place to work and thrive. Watch this video on why our staff have made us their employer of choice.

WHY WORK AT KENT COUNTY?

Invest In Your Future

You can build a secure, lasting career here with benefits that support you and your family.

Make a Difference

Be a part of something meaningful and witness the direct impact of what you do.

Be Part of a Team

Teamwork allows us to achieve together what none of us could do alone.

Lead with Integrity

Be part of a workplace that values honesty, transparency, and doing the right thing.

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The shift for this position may be nights, which is a 7p-7a shift. Are you able and willing to accommodate this shift?

• Yes
• No

Required Question

Employer Kent County

Address 300 Monroe Ave. NW

Grand Rapids, Michigan, 49503

Phone 616-632-7440

1-800-386-4484

Website http://agency.governmentjobs.com/kentcountymi/default.cfm