911 Dispatcher/Telecommunicator- (Full Time)

911 Dispatcher/Telecommunicator - Full Time

Salary: $25.91 - $29.16 Hourly

Location: Sheriff Department - 3030 Goodland Drive, Appleton, WI 54911

Job Type: Full-time

Job Number: 2603458

Department: Sheriff Communications

Opening Date: February 20, 2026

Typical Work Hours/Shift: Ten-hour shifts are offered with a variety of start and end times. Shift selections take place once each year. In October, Telecommunicators submit their preferred shift(s), and management assigns shifts based on seniority. Once assigned, the Telecommunicator works that schedule for the entire calendar year, from January 1 through December 31. There are possibilities of overtime. Specific shifts cannot be guaranteed for any Telecommunicator or applicant. The position requires availability to work holidays and weekends; however, employees typically work approximately 50% of weekends throughout the year to help maintain a balanced work/life schedule.

Benefits

• Questions
• Outagamie County Core Values
• Invested in Serving Better Together
• Create Progress
• Support Through Compassion

Position Purpose

As part of the Outagamie County Sheriffs Office, the Telecommunicator is involved in all aspects of public safety in Outagamie County. Our mission is to work in partnership with our community and other public service agencies to protect and serve the citizens of Outagamie County. Our Communications Center is a fast-moving dynamic team where success is defined by public and responder safety. If youre passionate about public safety and helping those in emergencies, we need dedicated professionals to join us and make an impact in our community.

Ideal Candidate

Were seeking motivated, proactive individuals with strong time management skills and the ability to effectively multitask. The ideal candidate will have excellent communication skills and thrive in a collaborative, team-oriented environment.

Hours

Ten-hour shifts are offered with a variety of start and end times. Shift selections take place once each year. In October, Telecommunicators submit their preferred shift(s), and management assigns shifts based on seniority. Once assigned, the Telecommunicator works that schedule for the entire calendar year, from January 1 through December 31. There are possibilities of overtime. Specific shifts cannot be guaranteed for any Telecommunicator or applicant. The position requires availability to work holidays and weekends; however, employees typically work approximately 50% of weekends throughout the year to help maintain a balanced work/life schedule.

Location

Our Dispatch Center is located at 3030 Goodland Dr. in Appleton, WI.

What Happens After Application?

Applicants who are selected to move forward in the process may be contacted by email with an invitation to complete a computer-based assessment.

Employee Testimonial

"What makes Outagamie County and your department stand out as an employer? What makes Outagamie County and the communication center stand out as an employer is its strong leaders, positive culture, and meaningful work. Our new director Kati Stahmann along with Sheriff Kriewaldt are strong leaders who are always receptive to any comments, questions, or concerns. Our motto in the communication center is to always be kind and instill a positive work environment. Every day we go home knowing we helped someone no matter how big or small!"

Key Responsibilities

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Answers 911 emergency phone calls, dispatching appropriate police, fire, medical, or other emergency units.
• Answers non-emergency calls, providing information to caller.
• Accesses computerized information, retrieving and analyzing data and providing to staff.
• Maintains radio contact with law enforcement, fire, and ambulance units within Outagamie County.
• Operates the Time System and personal computer in a proficient manner to obtain driver information, vehicle registration, warrants, etc.; properly interprets records; provides information to officers.
• Monitors alarm and weather systems, dispatching staff accordingly.
• Provides Emergency Medical Dispatch service to callers until emergency units arrive.
• Maintains and updates records, including all components of the 911 database.
• Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines.
• Maintains regular and predictable attendance, works overtime/extra hours as required.

Education/Certifications/Experience Requirements

• High school diploma or GED equivalent.
• Must be 18 years old or older.
• Valid Wisconsin drivers license and maintain.
• Required or Preferred Skills:
• Telecommunicator Certification course desired.
• Law, Fire, or EMS background desired.
• Any combination of education or experience that provide knowledge, skills, and abilities to perform duties.
• Knowledge of computer software applications.
• Ability to maintain composure and exercise good judgment in emergency situations.
• Demonstrated reliability in attendance and flexibility to work hours.
• Ability to work semi-independently and make sound decisions using good judgment.
• Ability to type accurately.
• Ability to multitask in a fast-paced environment.
• Knowledge of geographical area of Outagamie County and Fox Cities.

Outagamie County Core Values

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable policies, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like they belong.

Benefits

Outagamie County offers a comprehensive and highly competitive benefits package to its employees. Levels of benefits can vary based on employment status and employee group.

• Medical Coverage: Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates.
• Dental Coverage: Eligible employees may choose either single, limited family, or family coverage. Vision Coverage: Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible. Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses.
• Life Insurance: Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County.
• Voluntary Short-Term Disability Insurance: Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan. The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work. The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements.
• Long-Term Disability Insurance: All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County.
• Wisconsin Retirement System: Wisconsin Retirement Program helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement, and selected annuity option.
• Deferred Compensation: Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. Employees can save up to 100% of their compensation, to a maximum of $23,500 annually, or as little as $10.00 per paycheck. The amount deferred reduces year-end state and federal income tax base. All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances.
• Flexible Spending Account Plan: The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.
• Employee Assistance Program: Outagamie County has an Employee Assistance Program (EAP). The services offered as part of the Countys plan are a benefit provided at no cost to its employees and their immediate family members to help deal with lifes stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and direction towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP.
• Paid Time Off: Outagamie County offers several paid time off benefits that include: vacation, personal holidays, national holidays, sick leave, bereavement leave, and military leave.
• Employee and Family Clinic: Primary Health Services, Acute Health Care, and Physical Therapy are available to employees and dependents ages 12 months and up (age 13 and up for physical therapy), who are covered on a county health plan. A Health Coach is available to all employees, and to dependents covered under a county health plan age 14 and older. There is an onsite location and a shared clinic site location.
• Fitness Center: Located at the downtown campus, a brand new fitness center with treadmills and other gym equipment is available to all employees from 5am to 10pm daily.
• Pet Insurance: Please note that the pet insurance offers are discounts offered to Outagamie County employees