911 Police, Fire & EMS Dispatcher | Recruitment Bonuses Available!
Salary
$25.25 Hourly
Location
Public Safety, 3028 Curry Lane Green Bay, WI
Job Type
Full-time
Job Number
2026-0406
Department
Public Safety Communications
Opening Date
04/06/2026
Closing Date
Continuous
Job Summary
Brown County Public Safety Communications is recruiting 911 Dispatchers (Telecommunication Operators). We are looking for highly motivated individuals who want to be part of a team and make a difference to the responders, community, and visitors of Brown County.
There were just under 80,000 911 calls made to Brown County Dispatch Center during 2024. While not all constituted an actual emergency, each was answered by a trained Brown County Team Member. Brown County provides an extensive training program and all training certifications.
Brown County Team Members have several key qualities and skills:
Brown County Public Safety Communications is 24/7, team members work 12 hour shifts. Nights, weekends, holidays may be required. Shift work is required with mandatory overtime possible. Team members are scheduled to work 48 hours in one week, then 36 hours the next week. The shift pattern is as follows: work 2 days (Monday, Tuesday), 2 days off (Wednesday, Thursday), work 3 days (Friday, Saturday, Sunday), 2 days off (Monday, Tuesday), work 2 days (Wednesday, Thursday), 3 days off (Friday, Saturday, Sunday) then the rotation repeats.
Recruitment Bonus Information:
Up to $2,000 bonus with 1-2 years dispatch experience (within the last 5 years). $1,000 paid out after completion of training in second spot and $1,000 paid out after first year of employment.
Up to $6,000 bonus with 2+ years dispatch experience (within the last 5 years). $3,000 paid out after completion of training in second spot and $3,000 paid out after first year of employment.
Candidates that have completed the International Academy of Emergency Dispatch Emergency Telecommunicator Course (ETC) and the course is valid at time of hire, are eligible to receive a $1,000 bonus after completion of second training spot and an additional $1,000 bonus after first year of employment.
Essential Duties
Answers and routes telephone calls and messages of emergency and non-emergency nature to the proper public service agency.
Operates at least one radio dispatch position.
Utilizes data input procedure on multiple keyboard terminals to assure data is properly transmitted to the computer.
Completes electronic incident forms.
Maintains documentation of all communications transmitted and received by radio into electronic databases.
Assures proper routing of incident information through geographic knowledge of the county.
Verifies on visual screen (video display terminal) with call incident information to assure data was correctly transmitted.
Maintains records and data in accordance with departmental rules.
Routes, transmits and interprets teletype messages.
Testifies at adjudication hearings as necessary.
Performs related functions as assigned.
Minimum Qualifications Required
Education & Experience:
High School Diploma or GED equivalent.
Biddle Criti-Call Dispatch Test (Test administered by Brown County; candidate must pass before being considered further for the Operator I vacancy).
Successfully completes an accredited and approved online or in-resident certificate course such as the 40-Hour Telecommunications Operator course, the Fundamentals of Emergency Dispatch or an equivalent training course within the first year of employment or the certificate must have been successfully completed within the previous three (3) years.
Current Transactional Information Management Enforcement (T.I.M.E.) State certification or ability to secure and maintain within the first year of employment.
Licenses and Certifications:
CPR certified or the ability to secure and maintain certification within the first year of employment.
Certified for Emergency Medical Dispatch or the ability to secure and maintain certification within the first year of employment.
Knowledge, Skills & Abilities
Knowledge of, or the ability to learn, area geography and an awareness of community events.
Knowledge of and ability to utilize a computer and the required software.
Ability to orally communicate effectively and precisely, both orally and in writing.
Ability to operate a keyboard and telephone equipment.
Ability to pass CritiCall test.
Ability to accurately obtain information over the telephone from callers.
Ability to maintain emotional stability in stressful situations.
Ability to comprehend and carry out departmental rules, regulations and procedures.
Ability to maintain security and confidentiality.
Ability to record computer data rapidly and accurately.
Ability to establish and maintain effective working relationships with staff and the public.
Ability to familiarize oneself with incidents relating to critical public safety activities.
Ability to understand and follow written and oral instructions.
Ability to work the required hours of the position.
Brown County is an E-Verify employer. Click the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf
https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf
Brown County offers a substantial benefit package. Here is some information:
Eligible Employees:
You may enroll in the Brown County benefits if you are an employee classified as a 0.5 FTE (full-time equivalent) working at least 18.75 or 20 hours per week.
Health Care:
Emplify Health by Bellin Nearsite Healthcare: Those enrolled in the Countys health plan can access primary care, urgent care, lab work, physical and occupational therapy services at designated Bellin locations at no cost to the plan member.
Bellin Health FastCare: This convenient care clinic offers employees and dependents enrolled in the health plan to seek care at any FastCare location at no cost.
Teladoc: Offered at $0 employee cost.
Employee Assistance Program (EAP):
Offered through AllOne Health at $0 employee cost.
Medical Benefits:
Brown Countys medical plan is administered by UMR. CVS Caremark administers the prescription drug benefits portion. We have a tiered system for employee contributions.
Dental Plan:
Brown County offers two dental plans, Delta Dental allows you to choose any dentist while the Care Plus plan requires you to see a Dental Associates dentist.
One Pass Select gym program:
We offer a subscription-based fitness and well-being program that supports a healthier lifestyle.
Vision:
We offer a voluntary vision plan through EyeMed Insight Network.
Flex Spending:
Healthcare FSA is offered as a cost savings tool to help with common medical expenses not covered by your insurance.
Student Loan Forgiveness Program
Also, working for the County means you can apply for student loan forgiveness after 10 years of employment based on qualifications. Learn more here: https://dpm.wi.gov/Pages/Job_Seekers/StudentLoanForgiveness.aspx
We also offer Accident Insurance, Cancer Insurance, Critical Illness Insurance, Life Insurance and Pet Insurance.
01
Have you completed the Fundamentals of Emergency Dispatch Course offered through NWTC?
02
Are you able and willing to work all shifts, any day, year-round weekends and holidays?
03
Which selection best describes your educational background?
04
Which best describes your proficiency level of typing (without errors)?
05
Which best describes your level of customer service experience?
06
Describe your level of experience working with information in a variety of databases and reference material.
07
Which of the following best describes your proficiency with Microsoft Office?
08
Are you now, or have you previously been TIME or E-TIME certified?
09
Are you now, or have you previously utilized or been certified with ProQA?
10
During prior employment, what percentage of your time was dealing with high stress situations?
11
Which choice best describes your knowledge of Green Bay and the Brown County area?
12
Which choice below best describes your dispatch experience? (Dispatching any type of equipment or unit).
13
Do you currently possess, or have you received any of the following certifications?
Required Question
Employer Brown County
Address P O Box 23600
Green Bay, Wisconsin, 54305
Phone 920-448-4071
Website http://www.browncountywi.gov