911 Public Safety Dispatcher Trainee

911 Public Safety Dispatcher Trainee

Salary

$43,411.00 - $78,138.00 Annually

Location

Hampton, VA

Job Type

Full-Time Permanent

Job Number

09206

Department

E-911

Opening Date

03/18/2026

Closing Date

6/18/2026 11:59 PM Eastern

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Function

Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring."

Are you looking to make a real impact in your community while building an exciting and rewarding career? The City of Hampton is seeking enthusiastic individuals to join us as Public Safety Dispatcher Trainees. This entry-level position offers hands-on training in answering 911 emergency and non-emergency calls, dispatching the appropriate emergency responders, and learning the vital skills needed to protect and serve. If you're eager to grow, thrive under pressure, and are committed to making a difference, we encourage you to start your journey with us as a Public Safety Dispatcher Trainee!

Minimum Qualifications

• Completion of a standard high school course of study or the GED.
• Ability to pass a standard critical testing procedure; must successfully complete the City of Hampton Public Safety Telecommunications Trainee program to include Call Taker, Fire and Police Telecommunications.
• Will be required to successfully complete a Police Department background investigation to include a polygraph examination and pre-employment screening for controlled substances.
• Must possess a valid motor vehicle operator's license and must have and maintain a satisfactory driving record based on the City of Hampton's criteria.
• Must be able to successfully obtain an EMD/CPR certification within a specified length of time in accordance with internal guidelines and a VCIN certification within 6 months of employment.

Additional Requirements

• Requires effective communication with internal and external customers.
• Position may require working nights, weekends, holidays and extended shifts as required. Incumbents are required to work in situations of extreme stress and in emergency, life threatening situations.
• The incumbent may be considered "essential personnel" during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.
• Extensive knowledge of and proficiency in the use of personal computers; thorough knowledge of the citys geography; ability to speak clearly and distinctively over the radio; ability to communicate effectively, both orally and in writing and ability to give clear, concise feedback; ability to develop and maintain harmonious working relationships and work effectively with diverse groups; ability to exercise sound judgment and make appropriate decisions.
• Must be able to maintain the ability to provide credible testimony in court, to the magistrate and in other situations where credibility will be of importance. A sustained finding of untruthfulness at the conclusion of an internal investigation may result in immediate termination.

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Features

Benefits Overview

This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:

• Sentara Health Medical Insurance
• OptumRx
• Delta Dental Insurance
• Anthem Blue View Vision
• FSA Reimbursement accounts
• Standard: Accident and Critical Illness
• Trust Mark Universal Life Insurance
• Legal Resources Plan
• Virginia 529
• Mission Square: 457 / Roth IRS / Roth 457 (b) IRA
• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
• Maternity Leave
• Parental Bonding Leave
• Care for Sick Parent Leave
• Birthday Leave
• Personal day (available every quarter)

The eleven paid holidays each year include:

• New Years Day

• Martin Luther King, Jr. Day

• Presidents Day

• Memorial Day

• Juneteenth Day

• Independence Day

• Labor Day

• Veterans Day

• Thanksgiving Day

• Christmas Day

• Employees birthday

• A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the VRS website.

• Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company.

Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the ICMA-RC website.

• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.

• Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.

• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family (757-363-6777, 1-800-899-8174 or Sentara EAP website.

• Direct deposit into most banks is a convenient finance feature.

Savings bonds are available to the Citys workforce.

• Employees are covered for Workers Compensation where appropriate.

01

Do you have a High School diploma or successful completion of a GED?

• Yes
• No

02

I understand I must successfully complete the City of Hamptons Public Safety Telecommunications Trainee program to include Call Taker, Fire and Police Telecommunications.

• Yes
• No

03

I understand that this position requires the ability to respond calmly and professionally in a high stress situation.

• Yes
• No

04

I understand that duties may be performed at the Public Safety or City Hall Communication Center which operates on a 24-hour basis.

• Yes
• No

05

This position requires shift work to include nights, weekends, holidays and extended shifts as required working in a public safety environment which operates on a 24 hour/7 day a week basis. Are you willing to accept work during these times?

• Yes
• No

06

I understand this position requires successfully passing testing for controlled substances and successfully passing a background investigation to include a polygraph examination.

• Yes
• No

07

I understand that this position is non-exempt.

• Yes
• No

08

How did you hear about this position with the Hampton Police Division?

09

The following forms must be submitted To the Police Recruitment Team within 5 days of the closing of this post. Questionnaires may be emailed to recruiting@hampton.gov. or hand delivered to 300 Butler Farm Road Hampton, VA 23669. Background Questionnaire Information Release Waiver Credit Release Waiver Afterward, you may use your back browser button to return to this page.

• Yes
• No

Required Question

Employer City of Hampton

Address 22 Lincoln Street

Hampton, Virginia, 23669

Phone (757) 727-6407

Website http://www.hampton.gov/hr