911 Public Safety Telecommunicator, Calltaker
Salary
$48,041.00 - $55,247.00 Annually
Location
3661 East Virginia Beach Blvd., Norfolk, VA
Job Type
Permanent Full-time
Job Number
14253
Department
Emergency 911 Division - Norfolk Police Department
Opening Date
07/22/2026
Closing Date
8/2/2026 11:59 PM Eastern
Description
Norfolk, Virginia is Americas most authentic and urban waterfront city. Home to the worlds largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
Do you want to make a difference in your community? Would you find it rewarding to be a crucial link in the public safety chain? If you answer yes to these questions, then you may be a good fit for the City of Norfolk's 911 center. As essential staff members of our agency, Public Safety Call Takers are the first people that a caller interacts with when reporting emergencies in Norfolk. We are seeking a full-time Public Safety Telecommunicator, Call Taker, to join our Team!
Our 911 Call Takers receive extensive paid training to gain knowledge, skills, and abilities that will allow them to be independent decision makers while adhering to established policies and procedures. From their training, our staff is able to:
Answer non-emergency and emergency calls from the community so police, fire, or EMS services may be dispatched.
Make decisions and provide clear directions and advice.
Norfolk employees are eligible for a comprehensive benefits package and as a member of a public safety agency this includes no-cost participation in a wellness program which provides massages, saltwater floats, sauna, gym use, and more. We value our first responders and care about their physical and emotional wellness.
Department Hiring Salary Range: $48,040.87-$55,247
Video - Norfolks 911 Telecommunicators
https://www.norfolk.gov/1208/Becoming-a-911-Telecommunicator
Essential Functions
Essential functions include but are not limited to:
Education/Experience
Work requires knowledge necessary to understand basic operational and technical processes which may be obtained with six months/one year of advanced study or training past the high school equivalency. Level of knowledge equivalent to four years of high school or equivalency. Junior college, vocational, business, and technical or correspondence schools are preferred.
No experience required
Required:
Must be a United States citizen or have been a lawful resident of the United States for the past 10 consecutive years.
Type minimum 30 words per minute. Keyboard proficiency is required to effectively train and certify in this position.
This position requires the successful completion of a typing test that will be sent to you via email.
Attend our in-house Public Safety Telecommunicator academy where you will attain the following certifications: Emergency Medical Dispatcher (EMD), Cardio-Pulmonary Resuscitation (CPR), Virginia Criminal Information Network (VCIN/NCIC) and successfully pass.
Normal visual acuity and field of vision and speaking. Hearing must follow the National Emergency Number Association (NENA) guidelines.
Preferred:
Additional Information & Requirements
Work Schedule:
Practice Typing Test:
If you'd like to brush up on your typing skills, here's a practice link you can use.https://thepracticetest.com/typing/tests/business-topics/
Please Note: While completion of a typing test is a requirement for this position, the following practice test is provided solely for your preparation. It is not graded, and we do not have access to your results. This is not the official typing test used for scoring during the hiring process.
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
02
If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
03
Please select the highest level of education you have completed.
04
A keyboard typing test will be administered for this position. Please select the response that best describes your typing speed. 30 words per minute minimum is required for this position.
05
This position requires the successful completion of a Typing Test. Do you understand this requirement?
06
Have you taken courses in public safety, law enforcement, or fire/EMS, including any training through a vocational or technical program?
07
If you answered Yes to the previous question, please indicate any courses in public safety, law enforcement, or fire/EMS, including any training through a vocational or technical program you have taken. If no experience, type N/A
08
This position requires the ability to work a rotating schedule that includes nights, Saturday hours, and holidays. Are you able and willing to accept this scheduling requirement?
09
This is an Essential Employee position. The hired candidate is required to report to work during inclement weather, emergency situations, shift work, or as staffing and business needs dictate. Are you willing and able to meet this requirement?
10
A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?
11
If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.
12
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
13
Are you a United States citizen or have you been a lawful resident of the United States for the past 10 consecutive years?
14
Are you a current or previous City of Norfolk employee?
15
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
Required Question
Employer City of Norfolk
| Location | Norfolk, VA |
| Salary | $48,040.87–$55,247 Per Year |