911 Telecommunicator
Salary
$55,962.25 - $81,145.27 Annually
Location
(Ramsey County Emergency Communications Center) Saint Paul, MN
Job Type
Full Time
Job Number
2026-00352
Department
Emergency Communications
Division
Admin
Opening Date
06/29/2026
Closing Date
7/14/2026 11:59 PM Central
Union
Local 349 - Dispatchers
FLSA Status
nonexempt
Position Summary
The current vacancy is in the Emergency Communications Department. The eligibility list created by this vacancy may be used to hire other vacancies in the department.
Answer 9-1-1 emergency and non-emergency calls from the public, the interdepartmental calls from police, fire and ambulance services, and calls from other public safety agencies. Monitor four to six computer screens, while efficiently gathering, prioritizing, and documenting caller information. Provide callers with the appropriate advice or referral, or initiate police, fire, and/or emergency medical (EMS) services to the caller. Perform data channel duties when scheduled. Operate Computer Aided Dispatch (CAD), 800 MHz radio, multiple sophisticated communications equipment systems, and perform related duties as assigned.
To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once on this page, you can browse the alphabetical list or search for a job description.
Examples of Work Performed
(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.
Minimum Qualifications
Education: High school graduation or equivalent.
Experience: Two years of customer service experience; or one year of experience where providing service for police, fire and EMS services was the primary responsibility.
Substitution: Equivalent combination of education and related experience.
Certifications/Licensure: None.
Finger printing: The Bureau of Criminal Apprehension (BCA) and the FBI require the Emergency Communication Center (ECC) to submit fingerprint cards of new employees and to keep them on file for every employee that has access to their databases.
Bureau of Criminal Apprehension (BCA): Certification by the Bureau of Criminal Apprehension (BCA) for authorized access to the Portals/MNJIS (Minnesota Justice Information System) computer system required after hire and the ability to maintain this certification every two (2) years.
Exam/Screening Process Information
The examination process will consist of the following section with each section weighted as indicated:
Eligible List: The names of all applicants who have submitted a completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a 911 Telecommunicator. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Applicants will remain on the list for 30 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted.
The names of all applicants who score within the top 100 will be forwarded to the department for further consideration.
Veterans Preference: This is a classified position requiring an open, competitive selection process. Veterans Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veterans preference should update their veterans DD214, and other supporting documents, and submit them as an attachment at the time of application.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on Form I-9.
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives to be equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
To print a paper application for this posting click Paper Application. You will need to print this posting AND answer the supplemental questions associated with this exam and submit them with your completed paper application.
For further information regarding this posting, please contact Megan.Simmons@ramseycountymn.gov
Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at https://assets.ramseycountymn.gov/files/2026-02/Total%20Rewards%20Guide%202026.pdf
Medical, dental and vision insurance
The County contributes a bargained percentage to the medical and dental monthly premium
Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family
Blue Cross Blue Shield Medical insurance - three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
MetLife Dental Insurance - two plan options offered
VSP Vision Insurance - Advantage Plan offered
Pre-tax Benefit Program
Pre-tax medical, dental, vision monthly premium deduction option
Dependent and Health Care Flexible Spending Accounts
County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan
Paid time off
Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
11 scheduled holidays and two floating holidays
Up to eight weeks of 100% paid parental leave, plus additional use of sick time as noted below
Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
Wellness incentive allows conversion of unused sick time to vacation or pay
Retirement benefits
Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
New employees become vested after three years. For the Police and Fire union, employees are vested after 10 years
Deferred compensation - 457(b) account with employer match
Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation
Transit and parking
Fully funded Metropass.
Transportation/parking expenses reimbursement account
Employee well-being
Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
Wellness programming
Flexible work policy with hybrid work options for eligible positions
Life Insurance and Disability leave
County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
Long-term Disability - County provided coverage replaces 40% of the employee's lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
Short-term Disability - option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period
Career development
Tuition reimbursement, up to $4,000 per year
Online professional development opportunities through the Learning & Development Center
County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
Employee resource groups - help employees build connections through common bonds with colleagues
For information about Ramsey Countys 2026 benefits, visit: https://assets.ramseycountymn.gov/files/2026-02/Total%20Rewards%20Guide%202026.pdf
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Please select from the following options which best describes your experience in customer service.
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Describe the experience indicated in question above. Include the name of your employer and provide specific details of the work you performed. Do not copy and paste your resume, a job description or indicate "see resume". If you do not have this experience, type "N/A in the space below."
07
Are you able to type 35 WPM or more? You may be asked to prove this skill upon hire.
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Please select the option which best describes your experience working in a high volume, fast-paced office environment where there are crises and priorities that change rapidly.
09
Which of the following best describes your experience training or mentoring teammates/coworkers?
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Select the option that best describes the amount of work time you typically spend working with frustrated or upset customers/clients and helping them resolve issues or problems.
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Please select all of the following in which you have work experience:
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Do you have experience in any public safety environment?
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Which of the following best reflects your experience working in an environment with rotating shifts (including nights, weekends, and holidays)?
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Describe the experience indicated in questions 7-13. Include the name of your employer(s) and provide specific details of the work you performed. Do not copy and paste your resume, a job description or indicate "see resume". If you do not have this experience, type "N/A in the space below."
Required Question
Employer Ramsey County
Address 121 East Seventh Place
Mail Stop 5200
Saint Paul, Minnesota, 55101
Phone (651) 266-2700