A/R Manager

Who are we?

At Calumet we deliver innovative specialty products trusted by companies across the globe. We are the foundation to everyday essential products that help millions of people live and thrive. We are headquartered in Indianapolis and have numerous production locations in the US. We are customer focused and utilize our values of collaboration and entrepreneurship to grow the business. We offer a dynamic, high-performance environment where team members can have real input and impact on our business. If you're ready to roll up your sleeves, treat the business as if it is your own and add value accordingly, come see why we're Calumet Proud!

PURPOSE

Responsible for the timely collection, reconciliation, and management of accounts receivable for assigned business segments. This role partners closely with Sales, Claims, Customer Service, and Cash Application, and provides hands-on leadership, training, and oversight of Accounts Receivable Representatives. Reports to the Director, Credit and Collections.

KEY RESPONSIBILITIES

• Manage and collect accounts receivable for assigned business segments, including high-balance and national retail customers.
• Oversee delinquent account collections, reconciliations, deductions, disputes, and claims through effective cross-functional collaboration and customer communication.
• Research, track, validate, and resolve national account deductions and claims in a timely manner.
• Train, coach, and supervise assigned Accounts Receivable Representatives.
• Serve as a working manager by directly managing an assigned customer portfolio.
• Assess and report credit risk using customer payment history, market data, trade monitoring services, and financial statements.
• Recommend credit limits and payment term changes.
• Approve refunds, unearned discounts, and uncollectible deductions.
• Support SOX compliance, audits, and departmental process improvement initiatives.
• Approve credit for new orders and provide regular reporting on collections performance.
• Perform additional duties and special projects as assigned.

REQUIRED EDUCATION/EXPERIENCES

• Bachelor's degree in Accounting, Finance or Business
• Minimum 5 years of credit and collections experience, including experience in a supervisory or management role

PREFERRED EDUCATION/EXPERIENCES

• SAP experience

COMPETENCIES

• Strong customer focus with supervisory collections experience
• Credit risk management and financial statements analysis
• Clear, organized, and process-driven communication
• Proven leadership and accountability
• High attention to detail with strategic perspective
• Ability to work independently and meet performance goals
• Collaborative mindset with strong professional integrity
• Advanced Excel skills
• Experience reviewing financial statements and ratios
• Knowledge of international collections, letters of credit, guarantees, and credit insurance
• Demonstrated commitment to company values: Safety, ESG, Teamwork, Ownership, Customer Focus, and Excellence

Salary and benefits commensurate with experience. We are an equal opportunity employer including disability and veteran. All offers of employment are conditioned upon successfully passing a drug test.