Job Description
Position Details:
Client: Financial Services
Job Title: Customer Service Representative
Duration: 6 months
Location: Austin, TX 78701 (Onsite)
Pay Range: $18 - $20/hr
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About the Role:
We are seeking a dedicated individual to join our team as an H&PS Level 13 representative.
This role will be based on-site in Austin, TX, with the possibility of transitioning to remote work in the future.
The primary responsibility of this position is to provide assistance to Medicaid Providers with inquiries related to eligibility, medical claims status, and other program questions.
Responsibilities:
- Respond to phone inquiries from Medicaid Providers in a prompt, courteous, and concise manner
- Assist with problem resolution as needed
- Document all encounters in clear and concise online logs
- Transfer callers to other Call Center units as necessary
- Meet individual performance standards
- Maintain strict required attendance and performance metrics
- Perform other duties as assigned by management Education Qualification: - High school diploma or equivalent
Required Skills:
- Excellent communication skills
- Strong customer service orientation
- Ability to work in a fast-paced environment
- Proficiency in documenting information accurately
- Willingness to adhere to strict attendance and performance standards
- Previous experience in a call center or customer service role is preferred
Numbers & Facts
| Location | Austin |
| Job Type | Temporary, Contractor |
| Industry | Staffing/Employment Agencies |
| Salary | $18–$20 Per Hour |
| Company Size | 10,000 employees or more |
| Year Founded | 1991 |
| Website | http://www.collabera.com |
About Company
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
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