Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period Benefits - Medical, Dental, Vision, wellness program and more! Paid Holidays Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment - AAA will value your contribution to providing exceptional service to our members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program
Summary Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.
Essential Functions • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.) • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving • Leverages sales skills for offering products and services from AAA to member during service interaction • Utilizing on-board computer, radio communications, and mapping systems • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities • Clear and proficient verbal and written communication even under pressure • Common knowledge of vehicle components and the common reasons for vehicle failure • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately • Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification/ Requirements • Must possess a valid driver's license with a safe driving record • Two (2) years of experience in a customer contact role • Education & Training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training • Vocational technical automotive training/certification or equivalent experience • Preferred: ASE (Automotive Service Excellence) Certification
Work Environment/Physical Requirements • Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. • Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. • Service Providers are required to provide a photograph for identification purposes.
ERS-$22.00 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives