Absence Management Coordinator

Johnson Service Group is seeking an Absence Management Coordinator

Job Description
Ensures the highest level of customer service and responsiveness throughout the ADA or FMLA Leave of Absence (LOA) process with employees, managers, our HR Team, and third-party entity.
Provides instruction to appropriate stakeholders regarding procedures and compliance, in accordance with company standards, and state and federal regulations.
Provides accurate tracking of continuous or intermittent leaves from start to finish, in accordance with internal workflow processes. Manages the Return-to-Work Program, which includes weekly and monthly reporting.
Works cross functionally with other teams (i.e. Workers Compensation, HR Compliance, Time & Attendance) to implement leaves, and coordinate leave integration with other departments (Workman’s Compensation with FMLA, benefits during FMLA, leave status coding, etc.).
Maintains strict confidentiality of information.
Generates reports to analyze leave data.
Manages the ADA and LOA inbox, actions items timely, accurately, and in the appropriate leave management system.
Partners with third party administrator to ensure proper leave management such as, leave eligibility, communications, returns to work, and reporting accuracy.
Tracks and responds to legal documents and subpoenas.
Participates in special projects.
Other duties as assigned.

Job Requirements & Qualifications
Bachelor’s degree or equivalent amount of relevant work experience.
Minimum of one (1) year of administrative work experience.
Knowledge of ADA, FMLA, and Leave of Absence process.
Proficient with Microsoft Office software, including MS Office, MS Teams, MS Word, Excel, and Power Point.
High level of professionalism and confidentiality is required.
Ability to appropriately prioritize assignments, handle multiple projects, and tasks, concurrently.
Ability to work well with others and work independently with minimum supervision.
Excellent written, verbal, and interpersonal communication skills, including the ability to effectively interact with employees at all levels within the organization.
Cognitive skills to gather and analyze data; convert the data into graphs and charts.
Ability to read, write, and fluently speak the English language.
Ability to communicate effectively with upper management, both orally and in writing.

Essential Job Functions
Regular and predictable attendance is an essential function of this position. The employee must be able to consistently arrive at work on time and adhere to the assigned work schedule.
The employee must be able to work the assigned schedule, which may include varying shifts, weekends, and holidays as required by the needs of the business.
The employee must be available to work overtime as needed to meet the demands of the position.
The employee must be able to communicate effectively with supervisors and colleagues regarding attendance and any potential issues that may affect their ability to perform their duties.
Must be able to sit or stand for prolonged periods of time. 
Ability to work in a high-stress environment.
Possess the legal right to work in the United States.
Must be available to work overtime as needed to meet the demands of the position.



JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.