Duration: 12 Months Contract with Possible Extension
Job Summary:
In-Flight Service (IFS) is seeking an experienced, analytical professional to join the IFS Effectiveness Team as an Absence Support Coordinator Contractor, reporting to the Lead Program Manager of IFS Performance Strategy and Analytics. This role will support the IFS Operations organization by providing reporting and insights to help field leaders and flight attendants meet and exceed IFS goals in critical operational and performance KPIs.
The ideal candidate can demonstrate technical proficiencies, adapt to new environments and challenges, and work both autonomously and collaboratively across the organization. The contractor position should be comfortable guiding leaders in using data to drive difficult decisions impacting the operations and flight attendants’ work-life.
Key Responsibilities:
Create, automate and distribute new reports and enhance existing reporting structures
Track hours worked to establish accrual of paid sick leave for flight attendants
Demonstrate self-starter initiative to work with and support Base Operations by influencing ongoing optimization and development of next generation decision support, analytic and process tools
Find and implement opportunities for increased efficiency, leveraging emerging technologies, in disseminating information
Perform actionable analysis on an ad hoc basis around Reliability and Performance Development, usage of Flight Attendant Commuter Assist Policy, and internal investigations
Work cross-functionally with key stakeholders in IFS and other departments to deliver on process improvements
Exercise critical thinking and strong analytical skills to achieve the annual Flight Plan goals
Qualification:
3+ years’ work experience in a Data Analytics, Business, Program Management or other quantitative or process/engineering-related field
Highly proficient PC skills including advanced-level knowledge of Microsoft Excel, Word and PowerPoint
Basic SAS/SQL programming skills
Excellent analytical and problem-solving skills
Ability to handle confidential information with professionalism, discretion and diplomacy
Strong interpersonal and communication skills
Be a quick learner capable of meeting aggressive timelines with accurate work products
Comfortable working in a fast-paced environment, managing multiple priorities
Practice safety-conscious behaviors in all operational processes and procedures
Must be performing satisfactorily in current position
Consistently makes safety and security, of self and others, the priority
Preferred qualifications:
Master’s degree in business or quantitative discipline
Extensive SAS/SQL knowledge and experience with PowerBI, Tableau and R
General knowledge of In-Flight Service performance metrics, programs, work rules and/or DBMS
Education:
Bachelor’s Degree
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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