Academic Operations and Cross-Functional Support Manager

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

This position will be partially based in the following office location:

Manchester, NH

For hybrid roles, employees must be able to commute to Manchester, NH on a regular basis.

The opportunity

The Academic Operations and Cross-Functional Support Manager is a matrixed position within the Campus Academic Operations team that serves as a key operational leader supporting both the School of Business and Graduate Education Programs (GEP). This position works closely with School of Business and GEP leadership to support scheduling planning, troubleshoot operational challenges, and ensure the smooth execution of academic operations. The Manager is responsible for coordinating critical operational functions within these units while ensuring alignment with institutional priorities, academic goals, and operational timelines.

For GEP, the role provides leadership for partnership and degree program operations, including partnerships creation and onboarding, operational support, scheduling coordination, student support processes, and cross-functional initiatives. Acting as a primary liaison across operational and administrative departments, the Manager facilitates communication, resolves complex operational challenges, and promotes consistency, efficiency, and continuous improvement across programs and services.

This position oversees the GEP student support staff and is responsible for fostering a high-quality operational experience for students, faculty, and external partners. Through collaboration, process optimization, and operational leadership, the Manager strengthens organizational effectiveness and supports the successful delivery of academic and partnership-related programs.

For the School of Business, this role supports key academic operations processes, including master schedule development, section management, fill rate review, payroll, and communications to faculty and chairs. Working in partnership with school leadership, the Manager ensures adherence to deadlines, provides operational guidance and support, and helps coordinate priorities to support effective academic delivery.

Primary Duties and Responsibilities:

• Lead academic operation processes and provide operational support for School of Business and Graduate Education Programs (GEP)
• Coordinate with directors and chairs on creating the schedule for each term and manage changes as needed
• Oversee GEP partnership and program operations, including onboarding partner, student support process, resolving operational issues, and implementing process improvements.
• Manage the GEP student support staff and foster team development
• Serve as cross-functional liaison for academic and administrative departments to coordinate activities and resolve complex operational challenges.
• Drive operational excellence and continuous improvement
• Monitor and resolve escalated student issues
• Attendance, punctuality, and reliability are essential functions of this role
• Other duties and responsibilities as assigned. Job responsibilities can change at any time, with or without notice.

Minimum Qualifications:

• Years of experience: 3 years or more of experience in operations, program management, academic administration, or a related field; experience in higher education preferred

• Degree(s): Bachelor's

• Equivalent of experience in lieu of degree acceptable: Yes

• Specialized knowledge: Working knowledge of academic operations, scheduling, and cross-functional project coordination. Familiarity with Banner and Degree Works preferred.

• Skills:

• Proficient with Microsoft Office, including Excel

• Strong organizational, analytical, and problem-solving skills.

• Experience coordinating multiple stakeholders and competing priorities.

• Supervisory or team leadership experience preferred.

• Abilities:

• Effectively manage multiple projects and overlapping deadlines.

• Communicate complex information clearly to diverse audiences.

• Build collaborative relationships across departments and with external partners.

• Exercise sound judgment and independently resolve operational challenges.

• Other characteristics, such as personal characteristics:

• Demonstrated attention to detail and commitment to operational excellence.

• Customer-service orientation with a focus on continuous improvement.

• Ability to adapt to changing priorities in a fast-paced environment.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The annual pay range for this position is $58,455.00 - $93,546.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $64,593.00 - $87,391.00.

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources