Job Summary
Under the supervision of the Registrar, this position provides administrative and customer service support for the Registrar's Office. The Academic Records Specialist and Administrative Assistant serves as a primary point of contact for students, faculty, staff, and the public, assisting with registration, records management, academic data maintenance, and student information services. The position assists with ensuring accurate processing of student records while maintaining compliance with FERPA regulations, university policies, and established office procedures.
Duties and Responsibilities
This job description does not state or imply that these are the only duties to be performed by the employee occupying this position. Duties and responsibilities listed are essential job functions and exclude functions which are incidental to the performance of fundamental job duties.
- Assist the university in implementing the statement of purpose.
- Assist the university in implementing the institutional and financial plan.
- Receive and perform general instruction from the Registrar.
- Serve as primary contact for students, faculty, staff, and the general public at the counter, over the telephone, and in the general Registrar's Office email.
- Reply timely to inquiries (by phone, in person, and by email), select relevant data from a variety of sources and direct inquiries to appropriate person and/or unit.
- Assist with registration, add/drops, and updates of student information in Student Information System (SIS).
- Analyze day-to-day practices of workflow systems and best practice standards to create and revise streamlined processes.
- Maintain a high level of confidentiality and tactfulness in accordance with FERPA requirements and university policy.
- Update student information in SIS as directed by the Registrar.
- Manage office calendar of events and deadlines
- Assist with Commencement ceremonies and with any assigned corresponding processes.
- Assist Registrar's office staff during peak times, i.e. transcript ordering system and other areas as directed by the Registrar
- Perform back-up duties as assigned by the Registrar
- Assist with processing CLEP/AP/IB scores as needed
- Performs other job-related duties as assigned.