Academic Service Officer I/II (Adult Learner)

Academic Service Officer I/II (Adult Learner)

Wayne State University is searching for an experienced Academic Service Officer I/II (Adult Learner) at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

Summary

Wayne State University is a premier, public, urban research university located in the heart of Detroit where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities preparing students for success in a diverse, global society. WSU encourages applications from women, people of color, and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.

Transfer and adult learner specialists are of increasing importance on college campuses to support recruitment and student success. This position serves as a direct point-of-contact for adult learners and colleges/schools to support students in transition (no college or some college). Support includes recruitment, onboarding, and intake advising that aligns with best practices, strategic enrollment management, market conditions, and momentum milestones initiatives.

This position reports to the Associate Director of Adult Learner Success.

Essential functions

Direct Adult Learner Support - Provides direct support to prospective and current adult learners through transition advising, recruitment, onboarding, and engagement initiatives. Participates in individualized pre-enrollment planning sessions, workshops, outreach activities, and student success programming designed to support persistence and degree completion.

Program and Initiative Support - Supports adult learner and re-engagement initiatives, including Warrior Way Back, Wayne Advantage-Macomb, and Returning Warriors. Assists with outreach, communication, case management, and coordination efforts to improve re-enrollment outcomes and optimize student conversion and retention across the student lifecycle.

Collaboration and Partnership Engagement - Collaborates with schools/colleges, and other partners to support the development and implementation of adult learner initiatives. Builds and maintains effective relationships with internal and external stakeholders to advance strategic enrollment and engagement efforts.

Recruitment and Outreach Support - Supports recruitment and outreach activities on- and off-campus by maintaining knowledge of academic programs, enrollment trends, transfer pathways, and market conditions. Communicates university policies, transfer opportunities, admissions processes, deadlines, and student resources to prospective students and partners. Assists with identifying opportunities to expand adult learner and transfer enrollment.

Assessment, Reporting, and Operational Support - Compiles and shares data and analytics to support KPI tracking, program assessment, equity-focused analysis, and continuous improvement efforts. Assists with maintaining statistical, budgetary, and progress reports related to areas of responsibility and supports capacity-building initiatives as assigned.

Other - Assists and leads other duties as assigned

Qualifications:

Bachelor's degree -Master's degree required for ASO II

Minimum 1-3 years experience in higher education in relevant areas, such as enrollment management, advising, student success, records/registrar. Experience with adult learners and/or transfer students is preferred.

Knowledge, Skills and Abilities

• Strong communication, presentation, organizational and team-building skills.
• Awareness and sensitivity to the needs and expectations of a diverse student population.
• Ability to employ sound and accurate judgment using valid and reliable evaluations of information when making decisions.
• Appreciation and understanding of working in an inclusive, engaging and diverse college environment.
• Ability to motivate staff, including identifying professional development opportunities.
• Ability to train, develop, and provide feedback to professional and student staff.
• Ability to delegate work, set clear direction and manage workflow.
• Experience and proficiency in student information systems preferably Banner, Slate and Degree Works.

School/College/Division:

H92 - VP Student Affairs

Primary department:

H2007 - Macomb Univ Center (H2007)

Employment type:

• Regular Employee
• Job type: Full Time
• Job category: Academic/Faculty

Funding/salary information:

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum: TBD
• Salary hire maximum: TBD

Working conditions:

Office environment. Some evening and weekend work is required.

Job openings:

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.