Academic Services Coordinator

Job Description

The Academic Services Coordinator provides administrative and operational support for the Office of Academic Services within the College of Connected Computing (CCC). This role serves as a primary point of contact for undergraduate, graduate, and doctoral students, providing high-quality customer service and coordinating the day-to-day administrative activities that support the student experience.

Working closely with students, faculty, staff, and administrative partners across the College and university, the Coordinator supports student services operations, academic program administration, event coordination, communications, scheduling, and office operations. This position plays an important role in creating an organized, responsive, and student-centered environment that supports student success throughout the academic lifecycle.

The position reports to the Director of Academic Services.

About the Work Unit

The College of Connected Computing is Vanderbilt's first new college in 40 years and is in the early stages of building its academic and administrative structure. The College advances interdisciplinary research and expands computing education through a "computing for all" approach.

CCC''s academic programs serve undergraduate, master''s, and doctoral students across a growing portfolio of degree offerings. The Office of Academic Services supports these programs by providing exceptional student services, coordinating academic operations, and ensuring a consistent and welcoming student experience from recruitment through graduation.

Duties and Responsibilities

Student Services and Academic Support

• Serve as point of contact for prospective and current undergraduate, graduate, and doctoral students.
• Respond to student inquiries and direct students to appropriate university and college resources.
• Support student onboarding, orientation, registration, and academic milestones.
• Assist with student records, documentation, forms, and administrative processes.
• Coordinate student appointments, meetings, and academic support activities.

Academic Program Administration

• Provide administrative support for academic programs and student services initiatives.
• Assist with course scheduling, classroom logistics, and academic calendar activities.
• Coordinate processes related to student milestones, including examinations, defenses, graduation, and other academic requirements.
• Support faculty and academic leadership with administrative activities related to academic programs.
• Maintain accurate student records and administrative documentation in accordance with university policies.

Events and Student Engagement

• Coordinate logistics for student orientations, recruitment events, workshops, commencement activities, seminars, and other academic events.
• Assist with planning and execution of student engagement activities and special programs.
• Prepare materials and provide on-site logistical support for meetings and events.

Operational and Administrative Coordination

• Assist with procurement requests, expense documentation, travel arrangements, and other administrative transactions supporting Academic Services.
• Maintain office procedures, calendars, records, and shared administrative resources.
• Coordinate operational requests and follow up on action items.
• Support implementation of university and college policies and procedures.

Communications and Information Management

• Assist with student communications, newsletters, announcements, websites, and distribution lists.
• Coordinate timely communication regarding academic deadlines, events, and student opportunities.
• Maintain shared files, calendars, and office resources.

Collaboration and Customer Service

• Provide exceptional customer service to students, faculty, staff, prospective students, and visitors.
• Collaborate with university offices to support student success and resolve administrative issues.
• Participate in process improvement initiatives that enhance the student experience and operational effectiveness.
• Support special projects and perform additional duties as assigned.

Supervisory Relationships

This position does not have direct supervisory responsibility but may provide guidance to student workers supporting Academic Services operations.

This position reports administratively and functionally to the Director of Academic Services and works closely with faculty, program leadership, and administrative partners across the College and the university.

Qualifications

• Bachelor''s degree from an accredited institution or an equivalent combination of education and relevant experience.
• Two to four years of experience in higher education administration, student services, academic affairs, or a related field.
• Strong organizational, administrative, and operational skills.
• Ability to manage multiple priorities in a fast-paced environment with excellent attention to detail.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and demonstrated ability to work effectively with students, faculty, and staff.
• Proficiency in Microsoft Office and experience working with student information systems or other administrative systems.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.
• Experience supporting undergraduate, graduate, or doctoral academic programs.
• Experience working in student services, registrar''s offices, advising, or academic affairs.
• Familiarity with student information systems and university administrative processes.
• Experience coordinating student events, orientations, or academic programming.
• Experience working in a collaborative, fast-paced, or start-up academic environment.
• Demonstrated commitment to providing outstanding student service and fostering an inclusive, student-centered environment.

At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of "America's Best Large Employers" as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.

Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.