Academic Success Coach - Enrollment Management & Student Success

About Us

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to: medical and major medical insurance, group life insurance, participation in the Teachers Retirement System of Georgia, the Optional Retirement Plan (for faculty and exempt employees only), Social Security, and the Tuition Assistance Program (after six months of employment).

Location

Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 209.

Job Summary

Success Coaches respond to faculty and advisor notifications of student challenges with expediency and efficiency. Success Coaches serve a caseload of students who are assigned to them before and during a semester, monitor the Early Alert dashboard daily, and constantly communicate with students and campus resources regarding the progress of students.

Evening and weekend hours are periodically required to represent Student Success at invited campus events, facilitate Student Success events, and support Enrollment Management initiatives.

This position is grant-funded and is contingent upon the availability of external funding. Employment in this role is for a limited term and will be reviewed annually based on continued funding and program needs.

Sponsorship is not available for this position.

Responsibilities

• Conducting outreach by phone, email, or mail to students in target populations who receive early alerts and mid-term deficiencies for further information and connecting them to various campus resources.
• Working with students individually and in small groups to strengthen college-life balance, classroom success skills, and academic mindset:

o Assist students in overcoming barriers and building academic self-efficacy.

o Training students to practice self-regulation and take ownership of their academic experience.

o Support students in building study skills that improve academic performance.

o Develop or review student success plans for compliance and updates.

• Monitoring progress of students in caseload with check-ins, scheduled meetings or proactive outreach and communication, responding to students questions, concerns and needs.
• Ensuring and tracking student compliance with any intervention or referral by monitoring EAB activity, contacting academic support, professors, advisors, coaches, or communicating with appropriate student services personnel.
• Documenting all activity in EAB and reporting on any observed trends to the Student Retention Coordinator and Executive Director for Student Success.
• Communicating directly with a students assigned academic advisor to discuss any perceived registration, scheduling, or major selection issues that may be serving as barriers to success.
• Engaging in professional development related to transition, college life, and retention.
• Facilitating ASU-Turn Academy sessions, Stay Ready workshops, and Student Success programs.
• Representing Student Success at requested campus events.
• Performs other duties, as required

Required Qualifications

A bachelors degree required from an accredited institution

Minimum of 2 years of experience working with student populations.

Preferred Qualifications

Demonstrated experience in college advising, case management, counseling, tutoring, or life coaching.

Experience with Banner preferred

Proposed Salary

Compensation will be based on the candidates education, experience, and qualifications.

Knowledge, Skills, & Abilities

Knowledge:

• Knowledge of effective academic coaching techniques.
• Knowledge of effective classroom and study habits
• Knowledge of University academic protocols and procedures
• Knowledge of campus resources.

Abilities:

• The ability to communicate both in individual and small group situations.
• The ability to effectively manage competing priorities.
• The ability to plan, market, and facilitate learning in formal and informal environments
• The ability to guide students in resolving conflicts.
• The ability to interpret, analyze, and report on student behavior.
• The ability to interpret, analyze, and report on trends in academic records.

Contact Information

For more information or questions about a job posting, please contact the Office of Human Recourses at (229) 500-2026, or by email at hrasu@asurams.edu. For technical support, please call OneUSG Connect Support at (877) 251.2644, or by email at sscsupport@ssc.usg.edu.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Excellence

We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in university programs and services.

Respect

We are directed by tenets of ethics, treating other with courteous regard, and being civil in our interactions.

Community

We strive to build community and value a good mindset.

Teamwork

We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results.

Learning

We cultivate a practice of global pedagogies in a learning environment.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.

Certain positions may also require the selected candidate to submit to or have:

• a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage
• a motor vehicle report for positions that require driving an Albany State University vehicle
• a successful pre-employment drug test

Equal Employment Opportunity

Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at (229) 500-2026. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.