Academic Support Coordinator

Under the general supervision of the Associate Dean for Academic Resources, the person selected for this position is responsible for coordinating academic accommodations, providing guidance, and advocating for students seeking accommodations, in compliance with ADA laws. Responsibilities include reviewing documentation, facilitating the interactive process used to determine reasonable and appropriate accommodations, and maintaining records of students who register for accommodations. In addition, the coordinator may be responsible for assisting the Associate Dean in managing the day-to-day operations of the CULearn tutoring program, representing CULearn at various campus events, and developing and implementing academic support programs and initiatives. This position is located in River Forest, IL.

Responsibilities:

Communication

• As a Concordia value, service is achieved through professional, responsible, timely, and compassionate communication with all university stakeholders.
• Collaboration with faculty and staff required to effectively promote academic support resources is critical for student success.

Accessibility Services

• Coordinate disability-related academic accommodations in line with approved documentation
• Conduct intake meetings with students to assess functional impacts and accommodation needs
• Develop, implement, and review individualized accommodation plans
• Liaise with faculty, academic departments, and support services to facilitate accommodations
• Educate students on self-advocacy, rights, and available support services
• Maintain confidential student records and documentation in accordance with privacy regulations
• Ensure compliance with relevant disability and accessibility legislation
• Support students through academic transitions and challenges
• Contribute to accessibility initiatives, training, and awareness across the college
• Track, assess, and report accessibility services data

Develop and Coordinate Academic Support Programming

• Coordinate and promote CULearn services
• Teach a section of COL-100 with a focus on study-skills and mentoring
• Survey, assess, and report program outcomes

CULearn Ambassador

• Represent CULearn at undergraduate orientations, admitted student day, visit days and other recruitment initiatives for incoming students and their families
• Conference with prospective students and their families during admission tours on an as-needed basis

Student Support Specialist

• Serve as a mentor and resource for all students, and especially those who receive learning accommodations or who are on academic probation
• Assist in the management of Navigate Alerts

Perform other duties as assigned

Qualifications:

Bachelor's degree in Education, Disability Studies, Social Work, Counseling, Psychology, or a related field

Skill Sets:

Required

• Experience working with individuals with disabilities, preferably in a post-secondary setting
• Knowledge of ADA, Section 504, and reasonable accommodation practices
• Ability to maintain student confidentiality
• Ability to meet deadlines and problem-solve effectively
• Excellent verbal, written, and listening skills
• Strong interpersonal, communication, and advocacy skills
• Excellent organizational skills and attention to detail
• Ability to work independently while contributing to a small, collaborative team
• Commitment to supporting the needs of students, especially those from underrepresented populations
• Commitment to supporting students in a faith-informed, inclusive learning environment
• Enthusiastic supporter of Lutheran higher education and Concordia University Chicago.

Preferred

• Master's degree in a related field
• Experience at a small college or faith-based institution
• Familiarity with learning disabilities, ADHD, mental health conditions, chronic illness, and neurodiversity
• Bilingual Spanish is preferred but not required
• Ability to communicate using American Sign Language is preferred, but not required
• Microsoft Office Suite
• Technologically proficient- knowledge of university information systems is a plus
  • Navigate
  • Maxient
  • Banner
  • DegreeWorks
  • Blackboard Learn
  • Blackboard Analytics/Intelligence

Compensation and Benefits:

Starting range depends on individual qualifications and experience. Concordia University Chicago benefit options include, but are not limited to, the following:

• Health, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and/or Health Savings Account (HSA)
• Disability and Survivor Plan (Basic Life Insurance)
• Employee Assistance Program (EAP)
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Supplemental Life Insurance
• Accidental Death and Dismemberment Insurance
• Accident Insurance
• Critical Illness Insurance
• Tuition benefits (available for employees and their qualified dependents)

Application Information:

Interested individuals should include a cover letter, resume, and references with their online application.

Concordia does not discriminate in the employment of individuals on the basis of race, color, national or ethnic origin, disability, sex, or age. As an institution of The Lutheran Church-Missouri Synod, however, and to the extent allowed by law, Concordia University reserves the right to give preference in employment based on religious affiliation.

Concordia University Chicago does not generally sponsor for employment visas except for positions that oversee, teach or support our international programs.

About Concordia University Chicago:

Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Theology, Arts & Humanities, College of Business, College of Education, and College of Health, Science & Technology, Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success. All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Concordia University Chicago has been recognized as a College of Distinction since 2010, and is consistently ranked among the Best Regional Universities–Midwest by U.S. News & World Report. For more than a decade, combined undergraduate and graduate enrollment has exceeded 5,000 students. Concordia University Chicago is located in River Forest, 10 miles west of downtown Chicago. Learn more about our commitment to higher education, rooted in the Gospel, at CUChicago.edu.

Steadfast in Jesus Christ as revealed in the Holy Scriptures, Concordia University Chicago promotes academic rigor in its liberal arts and professional programs; grounds students in objective truth, integrity, and excellence; and practices faithfulness to the Confessional teachings of the Lutheran Church – Missouri Synod, as it forms students for vocations in church, family, and the world.