Academy Experience Manager - Charlotte BalletJob Description – Academy Experience ManagerThe Academy Experience Manager is responsible for all customer-facing aspects of the Academy, including Academy Communication, Academy Course Registration, Front Desk/arrival experience, Audition scheduling, Rehearsal Space management, supervision of Front Desk staff, and receiving inquiries. The position must be highly organized and possess superior communication skills both verbally and in writing to many different audiences. The AEM will work cross-departmentally with Marketing/Communication, Development, Education, and Production.The Academy Experience Manager will report to the Charlotte Ballet Academy Director.Academy Communications/Patron ExperienceRegistration facilitator for all Academy classes, drop-in programming, UNCC Certificate Program students, Pre-Pros, Summer Intensives, and National Audition TourDevelop and execute all External Communication to Academy families/patrons for Registration Schedules, Audition Schedules, Academy Programming/Events, and all updates throughout the Academy yearMaintain and update Academy web pages and private Facebook group; partner with Marketing/Communication for updates to public social mediaCreate and distribute Nutcracker cast communicationsServe as the primary point of contact for all external Academy inquiries or concernsPublish all front-facing policies and procedures (including, but not limited to school year dress code, performance packets and other important reference documents for families)Maintain and be the Subject matter expert for the parent information page; including maintenance and updates (Quick Links to important reference documents, banner alerts)Serve as the primary point of contact for Parent Guild President to support volunteers' connection with the organizationAcademy OperationsFacilitate all Placement Testing and support New Student onboardingTrack student entrance rates and retentionCoordinate and facilitate studio rentals/reservations both internally and externally (including necessary administrative, security and accompanist needs)Facilitate Academy events in community and Academy Open Houses (nights, weekends at times)Cover front desk shifts as neededManage Front Desk Supervisor, including delegation of tasks and oversight of the Front Desk guest experienceEducation, Qualifications, and CompetenciesBachelor's degree in arts, Business, Communication, Marketing or related fields or appropriate experience3-5 years of Customer Service experience with diverse customer demographic1-3 General Management and/or Training of a customer service or multi-tiered team1-3 years Demonstrated verbal/written communicationExperience with a Performing Arts organization highly preferredFLSA Status/ClassificationThe Academy Experience Manager will be considered Full-time and Exempt in status.Compensation and BenefitsCompensation: beginning at $55,000 annual, commensurate upon experienceBenefits include: PTO, Sick Time, Paid Holidays, 403(b) Retirement Plan, Medical/Dental/Vision, Short/Long Term Disability, FSACharlotte Ballet is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote Diversity, Equity, and Inclusion (DEI) throughout all aspects and levels of our organization including artistic programming, talent recruiting and retention, training, workplace culture, and community engagement.#J-18808-Ljbffr