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Academy Office Manager

Holy Angels Residential Facility
  • Shreveport, LA
  • Full-time
4 days ago

Job Description

We are Growing and adding a new position for a Office Manager in our Academy!

Full Time, M-F, 6:45am- 3:30 pm,  40 hours per week 
  
 Starting Rate: $ Salary Depending on Experience
 
Benefits: Fulltime Eligible Staff
 
  • 403b retirement with Match
  • Health
  • Dental
  • Vision
  • Life
  • Short Term Disability
  • Long Term Disability
  • Accident
  • Critical Illness
  • Paid Time Off
  • Holiday Pay
  • Employee Referral Bonus
  • Wellness Center Free Membership
 Job Summary:
 
Holy Angels is in search of a full-time Office Manager for Holy Angels Academy.  The Office Manager will assist the Director of Educational Services and the Director of Clinical Services in the day-to-day office management of the Academy. The ideal candidate will have leadership skills in the day-to-day operations in a clinic/school setting including but not limited to, daily operations, credentialing, billing, insurance verifications, admissions, and previous staff management experience.  


Specific Skills and Responsibilities:
 
Operations & Clinic Management


  • Lead daily office  operations across multiple clinic locations, ensuring efficient workflows, appropriate staffing coverage, and exceptional service delivery.
  • Manage schedule rotations and day-of staffing adjustments to maintain adequate coverage and operational efficiency.
  • Oversee administrative and support operations, including file management, records maintenance, and departmental workflow coordination.
  • Manage supply inventory, monitor stock levels, and ensure resources are available to support clinic operations.
  • Collaborate with executive leadership on strategic planning, compliance initiatives, clinic operations, customer service, and organizational growth.
Staff Leadership & Development


  • Direct, mentor, and hold staff accountable for performance, scheduling, onboarding, training compliance, and professional development.
  • Coordinate background checks with BACB and facilitate onboarding activities.
  • Manage employee schedules, time-off requests, and staffing assignments.
  • Monitor required training and compliance programs, including Relias and other organizational education requirements.
  • Conduct performance-related oversight and ensure accountability for operational standards and workplace expectations.
Enrollment, Admissions & Family Support


  • Coordinate enrollment and admissions processes, including follow-up with prospective families after initial contact.
  • Maintain regular communication with families regarding enrollment status and program requirements.
  • Track and collect intake documentation, insurance information, evaluations, and other required records.
  • Issue reminders for missing paperwork and ensure required documentation is received and maintained.
Credentialing, Compliance & Quality Assurance


  • Oversee provider credentialing and compliance activities, including management of credentialing processes for large provider networks.
  • Ensure compliance with all regulatory, accreditation, and educational requirements.
  • Maintain survey readiness, documentation standards, and audit preparedness.
  • Conduct internal audits and quality assurance reviews to ensure compliance and operational excellence.
  • Champion continuous process improvement efforts that increase efficiency, standardize procedures, and strengthen service quality.
Authorizations, Billing & Financial Management


  • Manage insurance verification, authorizations, reauthorizations, and revenue cycle activities.
  • Submit Verification of Benefits (VOB) requests and authorization documentation.
  • Maintain authorization records and track upcoming renewal requirements.
  • Improve billing, insurance, and reimbursement processes to optimize financial performance.
  • Support budget development, purchasing oversight, and financial stewardship to ensure responsible resource utilization.
 Records Management & Documentation


  • Maintain accurate patient, client, and student records in accordance with regulatory requirements and confidentiality standards.
  • Track attendance, investigate unexplained absences, and prepare attendance verification documentation.
  • Organize and maintain annual compliance paperwork and required records.
  • Process record requests and ensure appropriate release of information procedures are followed.
  • Maintain current records related to permissions, medications, services, and other required documentation.
Technology & Process Improvement


  • Lead technology and operational improvements, including electronic health record implementation and workflow optimization.
  • Support reporting systems, data management, and process standardization initiatives.
  • Monitor productivity and operational metrics to identify opportunities for improvement.
  • Implement innovative solutions that enhance efficiency, customer service, and overall clinic performance.
Customer Service & Family Experience


  • Strengthen patient, client, and family experiences through proactive communication and service excellence.
  • Resolve operational concerns and support high-quality customer service standards.
  • Foster positive relationships with patients, families, providers, staff, and community stakeholders.
  • Promote a culture of accountability, responsiveness, and continuous improvement.
 Qualifications:
 
  • Minimum 7-10 years’ experience  staff management required
  • Must maintain a current and valid driver’s license
 Education:
 
  • High School Diploma or GED Required
  • Bachelors in business related filed preferred 
 Work Environment:
 
  • Must be able to work with individuals with developmental disabilities 
Physical Demands:
 
  • Walk, stand, sit, push, pull, stoop, kneel, crouch, reach, use hands and lift up to 50lbs, 2/3’s of the time 
Requirements:
 
  • Drug Screen
  • Criminal Background Check
  • Driver’s License Check

Numbers & Facts

LocationShreveport, LA
Job TypeFull-time

Skills

  • Administrative Skillsunmatched
  • Auditingunmatched
  • Background Investigationunmatched
  • Billingunmatched
  • Budget Managementunmatched
  • Clinical Medicineunmatched
  • Clinical Supportunmatched
  • Communication Skillsunmatched
  • Continuous Improvementunmatched
  • Customer Support/Serviceunmatched
  • Data Managementunmatched
  • Developmental Disabilitiesunmatched
  • Documentationunmatched
  • Documentation Standardsunmatched
  • Driver's Licenseunmatched
  • File Managementunmatched
  • Financial Managementunmatched
  • High School Diplomaunmatched
  • Insuranceunmatched
  • Insurance Documentationunmatched
  • Internal Auditunmatched
  • Inventory Managementunmatched
  • Leadershipunmatched
  • Lift/Move 50 Poundsunmatched
  • Maintain Complianceunmatched
  • Medical Office Administrationunmatched
  • Medical Record Systemunmatched
  • Medicationsunmatched
  • Mentoringunmatched
  • Metricsunmatched
  • Office Managementunmatched
  • Onboardingunmatched
  • Operational Improvementunmatched
  • Operational Supportunmatched
  • Operationsunmatched
  • Operations Managementunmatched
  • People Managementunmatched
  • Performance Analysisunmatched
  • Performance Tuning/Optimizationunmatched
  • Process Improvementunmatched
  • Process Managementunmatched
  • Provider Credentialingunmatched
  • Purchasing/Procurementunmatched
  • Quality Assuranceunmatched
  • Record Keepingunmatched
  • Records Managementunmatched
  • Regulatory Requirementsunmatched
  • Reimbursementunmatched
  • Resource Utilizationunmatched
  • Schedule Developmentunmatched
  • Service Deliveryunmatched
  • Stewardshipunmatched
  • Strategic Planningunmatched
  • Systems Administration/Managementunmatched
  • Technical Leadershipunmatched
  • Training Programunmatched
  • Training/Teachingunmatched

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