Triages requests for service, providing prompt assistance to all requests in relation to their urgency.
Documents all requests for service using computerized inquiry functions.
Maintains a knowledge base of insurance/managed care processes related to pre-certifications and authorizations, and completes these as required.
Utilizes a structured interview tool to conduct an in-depth clinical assessment, and documents this using approved WellSpan Philhaven evaluation forms.
Determines appropriate level of care based on the client's history, psychosocial history, clinical presentation, and funding situation.
Instructs and assists the client and client family in completing all necessary paperwork, and witnesses signatures as necessary.
Works cooperatively with program staff to transition the client to the program, and participates in the conference call with the psychiatrist as necessary. Provides a summary of pertinent clinical information and special needs as a part of this process.
Interacts with all clients and family members with an awareness of confidentiality requirements and patient rights issues, and sensitivity to the client's and family's level of distress and needs.
Assists licensed individual practitioners with initial assessment of patients as they enter triage services; including dictation of assessment activities.
Completes all necessary procedures and/or documentation to have treatment authorized by 3rd party payers.
Completes all necessary procedures and /or documentation necessary to refer patients to other levels of care when appropriate, and / or to other types of service when needed.
Communicates with and coordinate care with other providers or agencies who may be working with the patient including, but not limited to, the primary care physician, the school, Probation & Parole, Children & Youth, attorneys, clergy, and so forth.
Provides support to and assists Counselors in problem solving to determine a preferred course of action in dealing with difficult situations.
Maintains an awareness of community resources and provides this information to clients as requested.
Serves as an initial contact for internal emergencies, administrative concerns, and public relations issues, and directs these contacts to the appropriate WellSpan Philhaven staff.
Maintains an awareness of campus security issues, conducts security rounds and campus drive-through as scheduled, and communicates with other WellSpan Philhaven staff as necessary.
Maintains an awareness of WellSpan Philhaven's admission criteria and the Mental Health Procedures Act, and serves as a resource for other WellSpan Philhaven staff concerning appropriateness for admission and mental health legal requirements.
Maintains a knowledge base of behavioral management techniques and assists in behavioral management emergencies throughout the campus.
Completes training as a designated Mental Health Delegate to initiate involuntary commitments as needed.
Completes necessary training and provides telephone crisis services when primary Crisis Intervention Counselor is not available.
If requested to do so, completes the necessary training and serves as a primary Crisis Intervention Counselor when required.
Performs hospital security and safety duties in line with guidelines outlined at the basic training level of the International Association of Healthcare Safety and Security.