Access Health Specialist - PRN (As Needed Hours)

Job Requirements

Position Summary

The AccessHealth Specialist serves as the primary point of contact for clients, visitors, and partners entering the AccessHealth and Community Health Department. This role ensures a welcoming, organized, and efficient front office environment while supporting client access to services through scheduling, navigation, and administrative coordination. Success in this role requires strong customer service skills, the ability to manage high volumes of walk-ins and phone inquiries, and professionalism in addressing sensitive situations. The AccessHealth Specialist must effectively communicate program requirements, maintain strict confidentiality, and respond calmly and respectfully in challenging interactions, all while supporting smooth daily operations.

Minimum Requirements

Education

• High School Diploma or GED Equivalent

Experience

• Three years of related experience. With Associate's degree in related field, one year of experience required.
• Candidate must demonstrate a high level of organizational and multi-tasking skills, with the ability to prioritize tasks required to support team
• Verbal and written communication skills must be professional and grammatically correct
• Must demonstrate proficiency with Microsoft O365
• Must be able to learn use of electronic documentation software as directed

License/Registration/Certifications

• N/A

Preferred Requirements

Preferred Education

• Associate's degree in business, Technology or a related field

Preferred Experience

• Five years of information technology, medical office, customer service or related experience
• Bi-lingual (Spanish) speaking preferred

Preferred License/Registration/Certifications

• Medical Terminology certification.
• EPIC experience

Core Job Responsibilities

Client Access & Front Office Operations

• Serve as the first point of contact for clients, visitors, and Community Health Department guests; provide direction and support as needed.
• Maintain a welcoming, organized, and uncluttered lobby before, during, and after each shift; ensure readiness for daily operations.
• Manage a high volume of walk-ins, phone calls, and in-person inquiries while delivering excellent customer service.
• Address client billing questions by navigating clients to appropriate health system resources or departments.

Scheduling & Navigation

• Coordinate scheduling for enrollment appointments, transportation, and other AccessHealth-related services.
• Facilitate client navigation to AccessHealth services, specialty referrals, and community resources.
• Explain program requirements, services, next steps, and processes clearly to clients.
• Support referral-related workflows for social resources and specialty provider services.

Documentation & Records Management

• Collect, review, and appropriately handle AccessHealth paperwork and eligibility documentation.
• Apply a thorough understanding of eligibility requirements and supporting documentation to ensure submissions are complete, accurate, and timely, preventing delays in service connection and inconvenience to clients.
• Maintain accurate paper and electronic files in accordance with departmental and health system standards.
• Use electronic documentation systems to record client interactions and administrative activities.
• Ensure confidentiality of all patient and client information in compliance with health system and regulatory requirements.

Operational & Administrative Support

• Support front office and program operations to ensure efficient client flow and staff readiness.
• Assist with ordering, storing, and managing office supplies; maintain organization and inventory par levels.
• Respond effectively to changing priorities and support additional administrative needs as they arise.
• Perform other duties as assigned to support AccessHealth and Community Health operations.
• Other duties as assigned