Access Navigator - OTP

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recently recognized by The Boston Globe as a Top 10 Employer in Massachusetts. We are also proud to be a Certified Great Place to Work. If you are a compassionate, organized professional who thrives in fast-paced, team-based care environments and is passionate about supporting individuals in recovery, consider joining our team as an Access Navigator supporting our OTP/OBAT programs.

What We Offer:

• Mission-Driven Impact – Play a key role in connecting individuals to life-saving substance use treatment and recovery services
• Team-Based Care – Work alongside clinicians, care managers, and recovery-focused professionals
• Meaningful Work – Support individuals through critical moments in their treatment journey
• Professional Growth – Build experience in care coordination, behavioral health, and community resources
• Competitive Compensation & Benefits – Generous PTO, 403(b), tuition reimbursement, and comprehensive benefits

What You’ll Do:

As an Access Navigator, you will serve as a key point of contact for individuals entering treatment, helping guide them through services, assessments, and connections to care.

• Serve as the primary point of contact for individuals, ensuring consistent engagement and follow-through
• Complete intake processes, assessments, and required documentation within the electronic health record
• Collect and utilize Social Determinants of Health (SDOH) data to inform care planning
• Coordinate referrals to internal programs and community-based services
• Collaborate closely with clinical staff, care managers, and external providers
• Maintain consistent communication with individuals throughout their connection to services
• Support navigation into care management and recovery support programs
• Ensure accurate documentation, tracking, and follow-up of all individuals served

Who You Are:

• High School Diploma or GED required; Associate’s Degree preferred
• 1–2 years of experience in a healthcare or behavioral health setting required
• Knowledge of substance use, mental health, and care management preferred
• Strong organizational, communication, and customer service skills
• Ability to work with diverse populations in a compassionate and professional manner
• Comfortable using electronic health records and standard computer systems
• Knowledge of community resources and how to access them
• Flexible, team-oriented, and able to manage multiple priorities

PAY:  $21.50 - $25.00 per hour

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we lead, how we serve, and how we support one another.

If you’re ready to make a meaningful impact helping individuals access care and recovery services, we’d love to hear from you.

Apply today at www.bhnworks.org