Access & Resource Services Student Assistants-in-Charge (Tier 3)

We are currently seeking student assistants to serve as Student Assistants-in-Charge (SAIC). This position requires a minimum commitment of 10 hours per week for 2 academic semesters. To apply, please submit a resume, cover letter is optional.

This poistion is available to current tier 2 student assistants on the Access and Resource Services Team

Student Assistants play a leadership role in library operations by supervising student staff, supporting complex service needs, and helping ensure safe and effective building operations, especially during evenings, weekends, and other shifts with limited full-time staff coverage.

Responsibilities:

Student Assistants provide advanced operational and supervisory support in public services, collections, and materials processing. Responsibilities include:

• Serving as the Student Assistant-in-Charge (SAIC) during assigned shifts

• Supervising, mentoring, and supporting Tier 1 and Tier 2 Student Assistants

• Coordinating staffing and adjusting workflows to maintain service coverage

• Assisting patrons with complex account issues, service concerns, and policy questions

• Applying library policies consistently and appropriately

• Responding to facility or operational issues and escalating concerns when needed

• Assisting with opening and closing procedures, including safety checks and securing spaces

• Supporting training and onboarding of new student employees

• Ensuring accuracy and consistency in circulation, shelving, and materials processing

• Communicating shift reports, incidents, and operational updates to supervisors

• Completing additional organizational, operational, and light cleaning tasks as assigned

Student Assistants receive advanced training in library operations, including:

• Leadership and peer supervision

• Decision-making in a public service environment

• Emergency awareness and response procedures

• Library policy interpretation and enforcement

• Conflict resolution and professional communication

• Operational coordination and building oversight

Rate of pay: Student employment Class III payrate: 14.52 - 15.40

Skills and Attributes:

• Excellent customer service and professional communication skills

• Ability to lead peers while maintaining a collaborative team environment

• Strong judgment, reliability, and accountability

• Ability to follow direction, prioritize tasks, and work independently

• Strong attention to detail and commitment to accuracy

• Willingness to learn new skills and adapt to changing needs

• Initiative and ownership of shift responsibilities

• Commitment to maintaining a consistent work schedule throughout the semester

• Ability to lift books, push book carts, and shelve materials at various heights