Job Description:
Job Title: Access Screener
Location:Greenwood, IN
Department: Access Services
Employment Type: Full-Time
Shift: Monday – Friday, 8:00 A.M. – 5:00 P.M.
Job Summary:
Are you passionate about helping individuals access the care and services they need? Do you excel at building rapport, gathering information, and connecting people with the right resources? Join our team as an Access Screener!
As an Access Screener, you will serve as a critical first point of contact for individuals seeking behavioral health and healthcare services. You will assess service needs, gather demographic and insurance information, coordinate referrals, and help ensure a smooth and welcoming transition into care. Working collaboratively with internal teams and community partners, you will connect individuals with appropriate services while delivering exceptional customer service and support.
Join a mission-driven organization where your compassion, communication skills, and commitment to service help improve access to care and create positive experiences for those seeking support.
Position Perks & Benefits:
- 29 Days of PTO
- Eligibility for HRSA Loan Repayment (eligibility requirements apply)
- Employee benefits package – health, dental, vision, retirement, life insurance, and more
- Competitive 401(k) Retirement Savings Plan – up to 5% employer match for Part-Time and Full-Time employees
- Company-paid basic life insurance
- Emergency Medical Leave Program
- Flexible Spending Accounts (FSA) – healthcare and dependent care
- Health & Wellness Program
- Employee Assistance Program (EAP)
- Employee Discount Program
- Mileage Reimbursement
Key Responsibilities:
- Conduct initial screenings to determine appropriate service options and eligibility for organizational programs.
- Gather and document demographic, insurance, payer, and service-related information accurately and efficiently.
- Provide information and referrals to community resources and external providers when services are not available within the organization.
- Serve as a welcoming and professional representative of the organization during all client interactions.
- Collaborate with internal service lines and community partners to facilitate access to care and supportive services.
- Communicate effectively with clients, referral sources, providers, and community agencies via phone, email, and other communication platforms.
- Complete timely and accurate documentation in the Electronic Health Record (EHR) and other required tracking systems.
- Monitor referrals and follow-up activities to ensure established timelines and service standards are met.
- Track and maintain referral status information to support continuity of care.
- Meet established performance metrics, including response times, documentation completion, and referral follow-up requirements.
- Participate in team meetings, training opportunities, and quality improvement initiatives.
- Perform additional duties as assigned by program leadership.
Education and/or Experience Qualifications:
- Bachelor's degree in Health and Human Services, Social Work, Psychology, Behavioral Health, Public Health, or a related field required.
- Experience in behavioral health, healthcare, customer service, intake coordination, referral management, or care coordination preferred.
- Experience working with electronic health records and healthcare systems preferred.
- Knowledge of community resources and behavioral health services is highly desirable.
Required License/Certification:
- Valid driver's license, acceptable driving record, and current automobile insurance required.
- Ability to successfully complete all required background screenings and employment requirements.
Additional Qualifications:
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication abilities.
- Strong organizational and time management skills.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Compassionate, professional, and solution-focused approach to client interactions.
- Ability to exercise sound judgment and maintain confidentiality.
- Proficiency in Microsoft Office Suite, including Word, Outlook, and Excel.
- Ability to learn and effectively utilize electronic health record systems and other technology platforms.
- Strong attention to detail and accuracy in documentation and data entry.
- Ability to build collaborative relationships with clients, colleagues, providers, and community partners.
- Commitment to providing equitable, person-centered, and culturally responsive services.
Supervisory Requirements:
Employment Requirements:
- Successful completion of background screening, including criminal history, driving record, abuse/neglect, and fingerprint checks.
- Completion of New Hire Orientation upon hire.
- Completion of all required training, including Relias training, upon hire and annually thereafter.
- Current driver's license, acceptable driving record, and proof of automobile insurance.
- Compliance with all organizational policies, procedures, confidentiality standards, and regulatory requirements.
Physical Requirements:
- Ability to perform sedentary work, including sitting for extended periods throughout the workday.
- Frequent use of hands, fingers, and arms for typing, documentation, and electronic record management.
- Ability to occasionally stand, walk, bend, reach, and lift materials weighing up to 10 pounds.
- Visual ability to read documents and work on computer screens for extended periods.
- Ability to communicate effectively in person, by telephone, and through electronic communication methods.
- Sedentary work may require occasional walking or standing; all other sedentary work criteria apply.
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Adult & Child Health is a Smoke and Tobacco Free Workplace.