Access Services Supervisor
Salary
$67,371.20 - $86,632.00 Annually
Location
Library 75 7th Street, WI
Job Type
Full-Time
Job Number
202600052
Department
Library
Opening Date
06/15/2026
Closing Date
6/29/2026 11:59 PM Central
Job Description
We strongly encourage City of Racine residents to apply. Were committed to building a workforce that reflects and understands the community we serve. City residents will earn a 4% differential on top of the hourly pay range. Learn more and apply today!
Position Purpose:
The Racine Public Library has been the community's educational and informational institution since 1897. All employees are expected and encouraged to create a positive and friendly environment for library users, the community, and co-workers. It is expected that all employees be flexible, responsive to change, and take a leadership role when necessary. Essential duties may change in response to evolving community needs.
Under the direction of the Deputy Director, the Access Services Supervisor manages all functions of the Circulation Department. This position is responsible for smooth operation of public services related to circulation and access in accordance with library policy, including but not limited to patron registration, holds management, materials check-in and check-out, fee collection, deliveries, processing, and cataloging. The Access Services Supervisor is responsible for the supervision of all full-time and part-time employees of this department. This position is full-time, with the specific work schedule to be mutually agreed upon with the employee and supervisor; evenings and weekends required as needed.
Essential Duties
Oversee all circulation of library materials in the library and through extension services.
Oversee operation of Circulation employees, equipment, and functions.
Assist or lead in interviewing and recommending for hire candidates for Circulation employees when needed.
Coordinate all training and supervise and appraise the performance of all Circulation employees, providing continual corrective guidance and documentation
Responsible for assessing continuing education and training needs of all employees in Circulation departments.
Lead or assist in leading departmental/interdepartmental meetings for Circulation departments.
Handle patron problems to an appropriate resolution.
Plan long-range activities in accordance with the library's Strategic Plan, including evaluation and recommendation of service improvements, collections, programs, technology, equipment and facilities.
Establish, approve, and maintain work schedule for entire department.
Maintain knowledge of current techniques and methods used in providing public library services.
Provide monthly reports and other regular circulation reports as assigned.
Represent Racine Public Library at Prairie Lakes Library System committees and other committees as appropriate.
Oversees general patron inquiries about hours, book return locations, bookmobile locations, etc.
Maintain a consistent and reliable attendance record.
Additional Tasks and Responsibilities
Perform all Supervisor level duties in the library for Circulation
Perform other duties and work on special projects as assigned
Attend trainings related to Lead Supervisor role
Assist in leading efforts from Library Administration towards various cultural transformation goals
Attend staff meetings and meetings of community organizations, as required
Qualifications
Minimum Qualifications
Bachelor's Degree with two or more years of public library experience, MLIS preferred.
Knowledge, Skills, and Abilities Required
Knowledge of current standards and best practices used in providing public library services, including circulation and technical services.
Knowledge of Sirsi Dynix Workflows Integrated Library System (ILS) for circulation, patron management, and cataloging preferred.
Experience with Google Workspace apps, including Sheets, Docs, Gmail, and Forms
Excellent oral, written, interpersonal, and public relations skills.
Strong budgeting skills, experience in ordering from multiple vendors, and basic knowledge of library vendors and ordering processes (Ex. Brodart, Ingram, Demco, etc.)
Ability to analyze data to recognize trends, assess effectiveness, and turn insights into actionable improvements.
Ability to confidently supervise, evaluate, coach, and manage a diverse staff.
Ability to work cooperatively with other library departments and community partners
Ability to use personal judgment to effectively problem-solve.
Ability to work with a diverse public politely and with respect.
Ability to communicate effectively in Spanish, both orally and in writing, desirable.
Supplemental Information
Physical Demands of the Position
Ability to lift a minimum of 60 pounds of library materials from one area to another.
Ability to stand for 5 hours with a break.
Sitting, standing, walking, stooping, kneeling, crouching, climbing, balancing, bending, twisting, reaching, filing, talking, listening, concentrating, handling, grasping, writing, sorting.
Environmental/Work Conditions
Public service situation in a modern office environment with a large volume of public interaction. Forty-hour work week, with some evening and weekend work.
Equipment Used
Computer terminals, automated materials handler, laser scanners, telephones, cash registers, copy machines, postage meter, 3M security system, calculators, fax machine, A/V equipment, camera, walkie-talkie, and other tools used in the library environment.
City Employee Benefits - 2026
Health Insurance
92.5% of the Premium is paid by the City of Racine - either single or family.
Centivo administers the PPO Plans that are offered. You can chose from two high-deductible health plans and one low-deductible health plan, with two different networks offered.
CVS Caremark administers our prescription plan
Payment of $50 per month to employees who waive health coverage
Health Savings Account (H.S.A.)
A Health Savings Account (H.S.A.) is a tax beneficial savings account that can be used in conjunction with a qualified High - Deductible Health Plan. The funds put into an H.S.A. may be used on future, eligible health care expenses without any taxation. The City makes a prorated, one-time contribution to an employee's Health Savings Account, with the amount of the contribution determined at the time of hire.
The maximum contribution amounts are determined by the IRS each year.
Racine Employee Health & Wellness Center
The Employee Health and Wellness Center run by Ascension Wisconsin is available to you and your dependent(s) if enrolled in the medical insurance
It provides comprehensive services including clinic visits, health coaching, and preventative exams and health screenings.
Life Insurance
City provides one unit equal to your annual earnings
Employee may buy additional insurance - each unit is equal to your annual earnings.
Maximum additional life insurance is four units; For a total of five (5) units at the maximum coverage.
Cost depends on age and annual salary
Spouse and Dependent Life Insurance is available - maximum coverage is $20,000 for spouse and $10,000 for dependents, cost is $3.20 per month or half for $1.60/month
Pension
Wisconsin Retirement System, the contribution rate for 2026 is 14.4% Funded 50% by the City of Racine and 50% by the employee.
Rates can change per year depending upon what is approved through WRS.
Vacation
Less than 4 years of continuous service - 96 hours
At least 4 years but less than 9 years of continuous service - 136
At least 9 years but less than 14 years of continuous service - 176
At least 14 years but less than 21 years of continuous service - 216
At least 21 years of continuous service - 256
You may carry over up to 80 hours into the next year.
During the first calendar year of employment, new employees shall earn vacation on a prorated basis based on the new employee's start date.
Holidays
13 paid holidays, 12 scheduled and 1 floating
Sick Leave
Accrues at the rate of 1 day per full month worked.
Casual Days
You can earn up to 4 casual days based off the amount of sick time that you have accrued.
You are also eligible for an additional casual day if you use 16 hours or less of sick time in the preceding year.
Dental Insurance
MetLife administers our dental plan with two options available to employees (Basic plan or Advanced plan). Employees pay the premium with a pre-tax payroll deduction.
The City of Racine pays for the Basic Employee premium if you are enrolled in the medical insurance.
Vision Insurance
Superior Vision administers our vision plan with one option. Employees pay the premium with a pre-tax payroll deduction.
Flexible Spending Plans
Medical and Dependent Care Flexible Spending Accounts administered by Health Equity.
The maximum contributions are determined by the IRS each year.
Short Term Disability Policy
Automatically enrolled in a short-term disability insurance policy through MetLife, excludes Water and Wastewater Utility Employees.
70% of annual income, up to 13 weeks with a maximum benefit of $2,000 weekly.
Employee Assistance Program
The City of Racine offers an employee assistance program through Advocate Aurora.
Parental Leave
320 hours of paid parental leave, if eligible for FMLA. Water and Wastewater Utility employees are eligible for 80 hours.
Deferred Compensation
Provided through Nationwide, Security Benefit (RPA/The Standard) or Wisconsin Deferred Comp.
Supplemental Insurance
Provided through AFLAC Funded by payroll deduction
Accident, Hospital & Cancer policies are available
Tuition Reimbursement
$4,000 per year, or 80% of the employees total tuition cost, whichever is lower.
Student Loan Repayment Program
The Student Loan Repayment Program, administered by Bakertilly Vantagen, helps assist you with the financial burden of the education that you have received. Non City of Racine residents can receive up to $1,200 per year towards student loan repayments, and City of Racine residents can receive up to $2,400 per year towards student loan repayments.
Public Service Loan Forgiveness (PSLF)
The PSLF Program promotes full-time public sector employment. Public Employees, may qualify for public service loan forgiveness after making 120 payments toward their student loans while working full-time in public service. This means that nurses, policeman, firefighters, public health, and government employees can be eligible for participation. The Forgiveness Program was designed uniquely to provide relief to those who are doing the best for our communities every day. To find out if you qualify for a forgiveness program call 866-706-5005.
Wellness Incentive
Employees, spouses, and retirees covered by the City health insurance plan who complete the Wellness Incentive requirements are eligible to receive $200, spouses receive $100.
Fitness Reimbursement
Employees, spouses, and retirees covered by the City health insurance plan are eligible for 50% reimbursement of their annual membership fee up to a maximum of $200 per household.
Reimbursement also includes fitness classes and weight reduction programs.
City of Racine Residency
City of Racine employees that are non-represented are eligible for a 4% per hour pay differential if you provide proof that you are City of Racine resident.
City of Racine residency pay differential rates are different for:
Racine Police Association - 3% differential rate
Local 321 Firefighter Union - 3% differential rate
Transit Union - 2% differential rate
You can receive additional City contribution into your H.S.A. account if you are a City of Racine Resident. Residency contributions are based on what
Homebuyer Down payment Assistance Program
The City of Racine Employee Homebuyer Assistance Program offers up to $10,000 in down payment and closing cost assistance to help you purchase your dream home in the City of Racine - Submission deadline for applications is August 1st, 2026.
Racine Financial Empowerment Center
The Racine Financial Empowerment Center (FEC) provides free one-on-one professional financial counseling for all City of Racine employees, and residents of the City of Racine.
Additional information about the City's comprehensive benefits package can be found on the following website; Active Employees - City of Racine - Human Resources Department
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What is your highest level of education?
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How many years of experience do you have working in a Library?
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How many years of experience do you have working within library management?
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Can you describe your experience with Microsoft programs? List the specific programs youve utilized.
Required Question
Employer City of Racine
Address 730 Washington Avenue
Room 204
Racine, Wisconsin, 53403
Phone 262-636-9175
Website https://cityofracinewi.gov