Accessibility Coordinator

REPORTS TO: Director of Property and Asset Management SALARY RANGE: $50,000 - $60,000

The Accessibility Coordinator serves as the primary resource in identifying issues related to accessibility at all Jacksonville Housing Authority (JHA) properties, oversees the implementation and management of Section 504 of the Rehabilitation Act of 1973 compliance initiatives across JHA assets and addresses fair housing matters initiated by HUD JHA, or other agencies. The role focuses on ensuring that all programs, services, and activities are accessible to individuals with disabilities and compliant with other fair housing requirements. This position works closely with various departments to assess, develop, and enforce policies, procedures, and environments that meet legal accessibility standards.

• Review and respond to accommodation and modification requests.
• Manage the implementation of approved Reasonable Accommodation requests that involve structural modifications to a unit.
• Perform inspections pre and post rehab, modernization, and/or modification exercises to bring units into compliance.
• Assist the planning & design team by performing design reviews on all projects to ensure compliance with the United Federal Accessibility Standards (UFAS), the Americans with Disabilities Act Guidelines (ADAG), the City of Jacksonville Building Code and all other applicable laws, rules, regulations and guidelines.
• Track the progress of accessibility improvements and measure the effectiveness of implemented changes.
• Prepare reports for leadership on Section 504 compliance status, trends, and potential areas of concern.
• Review accessibility-related complaints and grievances and propose corrective actions when necessary
• Performs other duties as assigned or required
• Track, monitor, and manage all reasonable accommodation, reasonable modification, and VAWA-related requests from initiation through final resolution, ensuring timely processing, proper documentation, and compliance with HUD and applicable regulations.
• Maintain a centralized tracking system for all accommodation, modification, and VAWA requests, including status updates, deadlines, approvals, denials, and implementation outcomes.
• Coordinate and collaborate with Regional Portfolio Managers, Portfolio Managers, and the Leasing Supervisor to identify and facilitate appropriate unit transfers to meet approved accommodation needs.
• Ensure all required documentation related to accommodation, modification, and VAWA requests is complete, accurate, and maintained in accordance with agency policies and regulatory requirements.
• Monitor timelines to ensure compliance with response and implementation requirements and proactively address delays or barriers in processing requests.
• Serve as a liaison between residents, property management staff, contractors, and leadership to ensure clear communication throughout the accommodation and transfer process.
• Analyze trends in accommodation and VAWA requests to identify operational gaps, recurring issues, and opportunities for process improvement.
• Provide guidance and training to staff on procedures related to reasonable accommodation, modifications, VAWA protections, and transfer coordination.
• Additional duties as assigned.

• Knowledge of Section 504 of the Rehabilitation Act of 1973, the Fair Housing Act, and the Americans with Disabilities Act and the implementing regulations of these statutes; knowledge of other relevant federal, state, and local statutes and regulations.

• Knowledge of the reasonable accommodation and modification process, including understanding the interactive process, determining eligibility, and identifying appropriate accommodations.

• Excellent communication (written, verbal and interpersonal) and negotiation skills

• Effective problem-solving skills are needed along with excellent organizational and planning experience.

• Must be able to meet schedule and budget commitments in a dynamic environment.

• Ability to successfully manage multiple projects and work independently.

• Ability to travel to project sites as needed

• Ability to train staff on disability rights and other fair housing topics