Accommodation Specialist

Accommodation Specialist
The Panther Group is seeking an experienced Accommodation Specialist to support a leading higher education organization in Boston. This role will be responsible for managing disability- and pregnancy-related accommodation requests, guiding employees and applicants through the interactive process, and partnering with Human Resources, managers, legal teams, and other university stakeholders.

This is a great opportunity for someone with strong ADA/ADAAA accommodation and leave experience who is comfortable managing multiple cases, handling sensitive information, and making thoughtful, timely decisions in a fast-paced environment.
What You’ll Do

• Manage the disability and pregnancy-related accommodation process for employees and applicants.
• Lead the interactive process, reviewing requests and determining appropriate reasonable accommodations.
• Review sensitive medical documentation and communicate with healthcare providers as needed.
• Collaborate with Human Resources, department managers, legal counsel, and other university partners to evaluate accommodation requests.
• Document all interactions, decisions, and outcomes accurately in the appropriate case management system.
• Draft and communicate accommodation determinations.
• Provide guidance and training to managers, leaders, and university partners on the accommodation process and disability-related topics.
• Support applicants who require accommodations during the hiring process.
• Partner with Leave Management on matters involving accommodations and leave, including leave exhaustion and return-to-work situations.
• Make appropriate referrals when matters involve areas such as discrimination or workers’ compensation.
• Stay current on disability-related regulations, industry standards, and relevant case law.

What We’re Looking For

• 3+ years of progressive experience managing disability accommodations or related case management.
• Strong experience with the ADA/ADAAA accommodation process and interactive dialogue.
• Experience with leave management, including the intersection of accommodations and leave.
• Knowledge of FMLA and Massachusetts disability requirements, including Chapter 151B.
• Strong ability to manage multiple cases and competing priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong critical-thinking, analytical, organizational, and decision-making abilities.
• Ability to build collaborative relationships and effectively work with employees, managers, HR, legal, and other stakeholders.
• Strong attention to detail and ability to handle confidential and sensitive information.
• Proficiency with Microsoft Office, including Word and Excel, and experience using case management or database systems.
• Bachelor’s degree in Psychology, Social Work, Human Services, or a related field preferred.

Preferred Experience

• Extensive disability accommodation experience.
• Experience with accommodation programs in higher education.
• Experience with Canadian accommodations is a plus.
• Experience managing a high volume of cases simultaneously.
• Strong understanding of the interactive process and reasonable accommodation requirements.

Pay up to $31.25 per hour DOE