Job Description
The Account Administrator provides support and assistance to the Key Account Managers and all Sr Program Management to ensure customers’ products are produced, shipped and delivered as promised.
Essential Duties and Responsibilities
Become familiar with purchase order requirements and/or long-term agreements to ensure compliance with internal and customer standards, processes and procedures.
Works with cross-functional teams to ensure all customers specific technical and shipping documentation have been created, communicated, and distributed.
Prepare and maintain documentation for all incoming repair products, including associated invoice records.
Communicate daily with Key Account Manager and Program Management to ensure Amphenol Borisch Technologies has accurate and up-to-date customer information and requirements for Purchase Orders.
Maintains customer requests, internal promise dates and shipments throughout system and customer portals, escalating when there is an OTD impact to shipments.
Work with the Accounting Department regarding past due accounts and follow-up on invoice issues when needed.
Assist with data gathering and analysis to complete 12-month forecast projections.
Enters/updates jobs as needed
Performs risk management and escalates to Key Account Manager or Program Management appropriately.
Performs all other tasks and projects assigned by Program Management.
Requirements
HS diploma or GED
Experience in a Customer Service or Customer Support role, preferred
Strong organizational and administrative skills
Excellent attention to detail and data
Ability to multi-task and work in a fast-paced working environment
Excellent computer skills, including MS Office
Ability to work additional hours/flexible schedule when required
About our Company
Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.
Benefits We Offer: At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Highlights include:
UNITED STATES
- Unique full-time work schedule that includes every other Friday off
- Full Medical, Dental and Prescription Drug Insurance
- Flexible Spending Accounts
- Generous 401(k) match
- Company-paid and Voluntary Life Insurance plans
- Paid Holidays and Paid Time Off Days
- Reimbursement Programs (Gym, Tuition, etc.)
- Paid time off to volunteer
- Company-Paid Short Term Disability
CANADA
- Full benefits package
- Company-paid and Voluntary Life Insurance plans
- Paid Holidays and Paid Time Off Days
- Reimbursement Programs (Gym, Tuition, etc.)
- Pension plan
- Paid parental leave
Amphenol Borisch Technologies is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
Numbers & Facts
| Location | Mesa, AZ |
| Industry | All |
| Company Size | 50 to 99 employees |
| Year Founded | 1932 |
| Website | http://www.amphenol.com/ |
About Company
Amphenol is one of the largest manufacturers of interconnect products in the world. The Company designs, manufactures and markets electrical, electronic and fiber optic connectors, coaxial and flat-ribbon cable, and interconnect systems.
The primary end markets for the Company's products are communications and information processing markets, including cable television, cellular telephone and data communication and information processing systems; aerospace and military electronics; and automotive, rail and other transportation and industrial applications.
Skills
- Administrative Skillsunmatched
- Aerospace and Defenseunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Cross-Functionalunmatched
- Customer Escalationsunmatched
- Customer Support/Serviceunmatched
- Data Analysisunmatched
- Data Collectionunmatched
- Detail Orientedunmatched
- Develop and Maintain Customersunmatched
- Documentationunmatched
- Forecastingunmatched
- High Reliabilityunmatched
- Insuranceunmatched
- Maintain Complianceunmatched
- Manufacturingunmatched
- Microsoft Officeunmatched
- Multitaskingunmatched
- Organizational Skillsunmatched
- Past Due Accountsunmatched
- Prescription Drugsunmatched
- Project/Program Managementunmatched
- Purchase Ordersunmatched
- Retirement Planunmatched
- Risk Managementunmatched
- Sales Managementunmatched
- Shipping Documentsunmatched
- Systems Reliabilityunmatched
- Technical Writingunmatched
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