Account Administrator

The Account Administrator provides support and assistance to the Key Account Managers and all Sr Program Management to ensure customers' products are produced, shipped and delivered as promised.

Essential Duties and Responsibilities 

• Become familiar with purchase order requirements and/or long-term agreements to ensure compliance with internal and customer standards, processes and procedures. 

• Works with cross-functional teams to ensure all customers specific technical and shipping documentation have been created, communicated, and distributed.  

• Prepare and maintain documentation for all incoming repair products, including associated invoice records.  

• Communicate daily with Key Account Manager and Program Management to ensure Amphenol Borisch Technologies has accurate and up-to-date customer information and requirements for Purchase Orders.  

• Maintains customer requests, internal promise dates and shipments throughout system and customer portals, escalating when there is an OTD impact to shipments.    

• Work with the Accounting Department regarding past due accounts and follow-up on invoice issues when needed.  

• Assist with data gathering and analysis to complete 12-month forecast projections. 

• Enters/updates jobs as needed 

• Performs risk management and escalates to Key Account Manager or Program Management appropriately. 

• Performs all other tasks and projects assigned by Program Management. 

Requirements 

• HS diploma or GED 

• Experience in a Customer Service or Customer Support role, preferred 

• Strong organizational and administrative skills 

• Excellent attention to detail and data 

• Ability to multi-task and work in a fast-paced working environment 

• Excellent computer skills, including MS Office 

• Ability to work additional hours/flexible schedule when required