Account Configuration Team Lead

What We Need

Corpay is currently looking to hire an Account Configuration Team Lead. In this role, the Account Configuration Team Lead will support the day-to-day execution of customer account configuration, onboarding, and training activities while serving as a senior resource and escalation point for the Account Configuration Group.

The Account Configuration Team Lead will help ensure customers can successfully adopt and use the products they purchase by supporting accurate backend configuration, validating customer setup requirements, assisting with case prioritization, and helping team members resolve configuration or onboarding issues. This role works closely with internal product, support, implementation, operations, and project management teams to ensure a smooth onboarding experience and timely customer setup.

In addition to completing account configuration work, this role will help delegate incoming case work, monitor queue health, support quality assurance, coach team members, and identify opportunities to improve ACG processes, documentation, and training standards.

How We Work

As an Account Configuration Team Lead, you will be expected to work in a remote environment. Corpay will set you up for success by providing:

• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Gathering, verifying, and validating customer information needed for account setup
• Reviewing incoming customer configuration requests to confirm required documentation, setup templates, customer data, banking information, and implementation details are complete before work begins
• Entering, configuring, and updating customer data within backend systems
• Ensuring seamless integrations and proper system setup for customer accounts
• Delegating and prioritizing ACG case work based on queue volume, case complexity, customer urgency, team capacity, and implementation timelines
• Serving as a first point of escalation for ACG team members, project managers, and internal partners when configuration questions, documentation gaps, system issues, or process blockers arise
• Supporting quality assurance by reviewing completed configuration work, identifying errors or gaps, providing feedback, and helping ensure corrective action is completed before go-live
• Monitoring case progression through the appropriate workflow stages and helping ensure cases are moved forward accurately and on time
• Conducting live training sessions focused on product usage, workflows, and best practices
• Supporting customer Readiness Reviews and go-live activities by helping validate setup, configuration, workflow, banking, and remittance requirements
• Collaborating with internal teams to resolve configuration issues and optimize onboarding processes
• Coaching and mentoring ACG team members by answering process questions, sharing best practices, and supporting team development
• Maintaining detailed documentation of configurations, customer interactions, process decisions, and escalation outcomes
• Identifying recurring configuration issues, documentation gaps, training needs, or process improvement opportunities and escalating recommendations to leadership
• Acting as a backup resource for complex account configuration work when needed
• Promoting a collaborative, accountable, and customer-focused team environment

Qualifications & Skills

• Minimum of 2 years of relevant experience in account configuration, onboarding, payments, implementation, operations, or a related field
• Prior experience with Corpay products, systems, workflows, or customer setup processes preferred
• Strong understanding of account configuration, onboarding workflows, customer training processes, and backend system setup
• Demonstrated ability to prioritize work, manage multiple cases, and support timely resolution of customer or internal issues
• Ability to serve as a peer leader, escalation point, and trusted resource for team members
• Strong attention to detail and accuracy in data input, documentation, and configuration work
• Experience with system integrations or AP payments
• Ability to deliver engaging and structured live training sessions
• Excellent communication, organizational, and problem-solving skills
• Ability to collaborate effectively with product, support, implementation, operations, project management, and leadership teams
• Technical background or experience with payment automation solutions
• Familiarity with financial systems, SaaS platforms, CRM tools, ticketing systems, or backend configuration systems
• Ability to identify process gaps, recommend improvements, and support adoption of new workflow standards
• Comfortable working through ambiguity, competing priorities, and escalations in a professional and solution-oriented manner

Key Attributes of the Ideal Candidate

The ideal candidate is:

• A trusted senior resource for the ACG team
• Highly organized and able to balance case work, queue management, escalations, and training responsibilities
• Detail-oriented and committed to accurate customer setup
• Comfortable making prioritization decisions and explaining the reasoning behind them
• A strong communicator who can work effectively with team members, project managers, internal partners, and customers
• A natural coach who helps others learn and grow
• Solution-oriented when blockers, unclear requirements, or process gaps arise
• Confident enough to challenge incomplete documentation or unclear requests while remaining professional and collaborative
• Able to take ownership of issues and follow them through to resolution
• Focused on customer readiness, team success, and continuous improvement

Benefits & Perks

• Comprehensive Benefits Package including Medical, Dental, Vision and Paramedical benefits, as of day one
• Optional company match RRSP program
• Virtual fitness classes offered company-wide
• Time-off including major holidays, vacation, sick, personal, and volunteer time
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.