What We NeedCorpay is currently looking to hire an Account Configuration Team Lead. In this role, the Account Configuration Team Lead will support the day-to-day execution of customer account configuration, onboarding, and training activities while serving as a senior resource and escalation point for the Account Configuration Group.The Account Configuration Team Lead will help ensure customers can successfully adopt and use the products they purchase by supporting accurate backend configuration, validating customer setup requirements, assisting with case prioritization, and helping team members resolve configuration or onboarding issues. This role works closely with internal product, support, implementation, operations, and project management teams to ensure a smooth onboarding experience and timely customer setup.In addition to completing account configuration work, this role will help delegate incoming case work, monitor queue health, support quality assurance, coach team members, and identify opportunities to improve ACG processes, documentation, and training standards.How We WorkAs an Account Configuration Team Lead, you will be expected to work in a remote environment. Corpay will set you up for success by providing:
Company-issued equipmentFormal, hands-on training
Role ResponsibilitiesThe responsibilities of the role will include:
Gathering, verifying, and validating customer information needed for account setupReviewing incoming customer configuration requests to confirm required documentation, setup templates, customer data, banking information, and implementation details are complete before work beginsEntering, configuring, and updating customer data within backend systemsEnsuring seamless integrations and proper system setup for customer accountsDelegating and prioritizing ACG case work based on queue volume, case complexity, customer urgency, team capacity, and implementation timelinesServing as a first point of escalation for ACG team members, project managers, and internal partners when configuration questions, documentation gaps, system issues, or process blockers ariseSupporting quality assurance by reviewing completed configuration work, identifying errors or gaps, providing feedback, and helping ensure corrective action is completed before go-liveMonitoring case progression through the appropriate workflow stages and helping ensure cases are moved forward accurately and on timeConducting live training sessions focused on product usage, workflows, and best practicesSupporting customer Readiness Reviews and go-live activities by helping validate setup, configuration, workflow, banking, and remittance requirementsCollaborating with internal teams to resolve configuration issues and optimize onboarding processesCoaching and mentoring ACG team members by answering process questions, sharing best practices, and supporting team developmentMaintaining detailed documentation of configurations, customer interactions, process decisions, and escalation outcomesIdentifying recurring configuration issues, documentation gaps, training needs, or process improvement opportunities and escalating recommendations to leadershipActing as a backup resource for complex account configuration work when neededPromoting a collaborative, accountable, and customer-focused team environment
Qualifications & Skills
Minimum of 2 years of relevant experience in account configuration, onboarding, payments, implementation, operations, or a related fieldPrior experience with Corpay products, systems, workflows, or customer setup processes preferredStrong understanding of account configuration, onboarding workflows, customer training processes, and backend system setupDemonstrated ability to prioritize work, manage multiple cases, and support timely resolution of customer or internal issuesAbility to serve as a peer leader, escalation point, and trusted resource for team membersStrong attention to detail and accuracy in data input, documentation, and configuration workExperience with system integrations or AP paymentsAbility to deliver engaging and structured live training sessionsExcellent communication, organizational, and problem-solving skillsAbility to collaborate effectively with product, support, implementation, operations, project management, and leadership teamsTechnical background or experience with payment automation solutionsFamiliarity with financial systems, SaaS platforms, CRM tools, ticketing systems, or backend configuration systemsAbility to identify process gaps, recommend improvements, and support adoption of new workflow standardsComfortable working through ambiguity, competing priorities, and escalations in a professional and solution-oriented manner
Key Attributes of the Ideal CandidateThe ideal candidate is:
A trusted senior resource for the ACG teamHighly organized and able to balance case work, queue management, escalations, and training responsibilitiesDetail-oriented and committed to accurate customer setupComfortable making prioritization decisions and explaining the reasoning behind themA strong communicator who can work effectively with team members, project managers, internal partners, and customersA natural coach who helps others learn and growSolution-oriented when blockers, unclear requirements, or process gaps ariseConfident enough to challenge incomplete documentation or unclear requests while remaining professional and collaborativeAble to take ownership of issues and follow them through to resolutionFocused on customer readiness, team success, and continuous improvement
Benefits & Perks
Comprehensive Benefits Package including Medical, Dental, Vision and Paramedical benefits, as of day oneOptional company match RRSP programVirtual fitness classes offered company-wideTime-off including major holidays, vacation, sick, personal, and volunteer timeDiscounted gym membership ratePhilanthropic support with both local and national organizationsFun culture with company-wide contests and prizes
| Location | Brentwood, TN |