The Account Contact Representative (ACR) serves as our agency's first point of proactive outreach to both prospective and existing clients. This role is responsible for generating opportunities through outbound contact efforts, strengthening client relationships, and supporting agency growth through consistent execution of our marketing and client communication strategies.
This is not a high-pressure sales role. Instead, it is a relationship-building position focused on creating meaningful conversations that lead to appointments, policy reviews, referrals, and new business opportunities.
Salary Range: $16.00 - $18.00 per hour
Hourly Base Salary + Bonus Opportunities
Flexible Schedule
Career Growth Opportunities
Mon-Fri Schedule
Hands on Training
Responsibilities
New Lead Acquisition
Contact new leads through phone, text, email, and other approved communication channels.
Build rapport and establish positive first impressions.
Gather basic information and identify insurance needs.
Schedule appointments for Account Executives.
Follow up consistently with prospects who have not yet made a buying decision.
Maintain accurate records of all communications.
Existing Client Marketing Matrix
Execute agency marketing campaigns and communication plans.
Contact clients for:
Strengthen client relationships through consistent, meaningful touchpoints.
Database Management
What Success Looks Like
A successful Account Contact Representative:
The ideal candidate is someone who genuinely enjoys talking with people and creating connections.
They are:
Preferred Experience
Preferred but not required:
We are willing to train the right person who demonstrates strong communication skills, a positive attitude, and a genuine desire to help people.