Account Coordinator, B2C

Description

The Account Coordinator, B2C is an entry-levelrolethatwillperformspecifictacticaljobfunctionsthroughcross-functionalmanagement of multiple internal departments.

What You Will Be Doing:

• Provide operational support to customers and value sales reps.
• Create and manage items in customer systems.
• Assist with shipment bookings in customer portals.
• Secureimagesandtitlemetadatafromthepublishers. 
• Submit titleset-upformstocustomersandinputSKUinformationinthedistributionsystem. 
• Act asacustomer support agent-communicate effectively withtheReaderLink teammember whomanages theclientsthroughwrittenandverbalcommunicationto ensurethatoutstandingserviceisprovided,meetingeach request and deadline. 
• Setupvirtualbundlesintheinternalsystemandcommunicatethosedetailstothecustomer. 
• Responsible forsubmittingpurchaseorders,trackingandmonitoringinboundshipments,processing promotional orders, and tracking placement reports. 
• Addtitlestotheinternalsystemasneeded. 
• Participateincustomer-facingcallsandadvocatecustomerneedstointernalteams. 
• Monitorcustomer'sonlinesitestoensuretitlesareavailableandallcontentiscompleteandaccurate. 
• Workcloselywiththe accountmanagementteamandsupportotherinternaldepartmentsto meetcustomer expectations. 
• Needstobeabletoquicklyassessacustomerinquiryoraccounttask,determine a solutionorinformation needed, and ownthe process through completion andfollow-up. 
• Producead-hocsalesreportsandstock-levelinformation.
• Explicitdedicationto the company,accountteam,andkeyretailers. 
• DailycommunicationwithReaderLink'sretailcustomers. 
• PrimaryliaisonwithReaderLinkDistribution Centerstocoordinatethe neededservice/executionlevels. 
• Provideadministrative/accountsupportasneeded.
• Must be abletomulti-task, meet deadlines, and manage the needs ofthe DCs, Inventory, and account management team.
• Other duties may be assigned, directed, or requested.

What You Will Be Doing: 

• High school diploma or general educational development (GED) diploma or certificate is required. 
• Bachelor’s degree in Business or a related field is preferred.
• Strong to advanced experience in Microsoft Excel, Word, PowerPoint, and Outlook is required.
• Creative thinker with strong analytical skills.
• Problem-solving skills with the ability to think creatively.
• Solid attention to detail and ability to multitask. 
• Team-oriented, hardworking, open-minded, and flexible.
• Detail-oriented, strong organizational skills, flexible, and efficient.
• Must be focused on continuous improvement and be self-motivated.
• Ability to multi-task and prioritize multiple projects/requests.
• Fast learner, team player, and aggressive problem solver.
• Must have excellent communication skills, both written and verbal.
• Ability to speak with all levels of the organization and outside partners.
• Ability to read and interpret documents such as instructions and procedure manuals.
• Must be proficient in basic mathematics: addition, subtraction, multiplication, and division.
• Ability to do algebra, calculate figures and amounts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve problems including variables.
• The work performed is in an office environment.
• The noise level in the work environment is usually moderate at low decibels.
• Must be able to work in a fast-paced, team environment.
• Employee is occasionally exposed to vibration and dust. 

ReaderLink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EOE/Minorities/Female/Disabled/Veteran. ReaderLink is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please email your request to [email protected], or call: (708) 356-3737.