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Account Coordinator

Alera Group

Baltimore, Maryland

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JOB DETAILS
SKILLS
Analysis Skills, Brokerage, Communication Skills, Compensation and Benefits, Competitive Analysis/Strategy, Cross-Functional, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Data Collection, Detail Oriented, Develop and Maintain Customers, Documentation, ERISA (Employee Retirement Income Security Act of 1974), Employee Benefits, Follow Through, HIPAA (Health Insurance Portability and Accountability Act), High School Diploma, Human Resources, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Organizational Skills, Presentation/Verbal Skills, Regulations, Regulatory Requirements, Resolve Customer Issues, Retention Programs, Sales Management, Sales Presentation, Team Player, Time Management, Underwriting, Writing Skills
LOCATION
Baltimore, Maryland
POSTED
1 day ago
OVERVIEW

Account Coordinator - Employee Benefits
Hybrid

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We're seeking a Account Coordinator who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You'll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group
  • Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
  • Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
  • Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
RESPONSIBILITIES

What You'll Do / Your Impact
Client Partnership & Service Excellence
  • Provide day-to-day support to clients by addressing inquiries related to benefits plans, coverage, and claims
  • Assist in preparing materials for client meetings, presentations, and communications
  • Support account teams in maintaining strong client relationships
Operational & Compliance Excellence
  • Maintain accurate and up-to-date client records, including plan documents and compliance materials
  • Ensure benefits programs comply with applicable regulations (ACA, ERISA, HIPAA)
  • Support audits, reporting, and documentation processes
Plan Implementation & Administration
  • Coordinate implementation of employee benefits programs including medical, dental, vision, life, disability, and retirement plans
  • Collaborate with internal teams and external vendors to ensure accurate and timely setup
  • Assist with renewals and plan changes, including data gathering and execution support
Collaboration & Cross-Functional Support
  • Partner with internal teams such as underwriting, customer service, and claims
  • Liaise with carriers and vendors to resolve issues and support client needs

QUALIFICATIONS

What You Bring
Required
  • High school diploma with 6+ years of relevant experience OR bachelor's degree in Business, Human Resources, or related field
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong organizational and time-management skills
  • Excellent written and verbal communication skills
Preferred
  • 1+ years of experience in employee benefits, insurance, or related field
  • Experience in client service or account management
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Analytical mindset with strong attention to detail
Core Competencies
  • Detail orientation
  • Accountability and follow-through
  • Collaborative mindset
  • Client-first approach

ADDITIONAL INFORMATION

Compensation:
Salary range: $65,000 - $75,000 per year
Eligible for performance-based bonus: Yes

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid

Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

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About the Company

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Alera Group

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