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Account Coordinator - Insurance Operations

Axelon

Austin, TX

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JOB DETAILS
SALARY
$24–$24 Per Hour
SKILLS
Apple iCloud, Communication Skills, Customer Acquisition, Customer Retention/Renewal, Customer Support/Service, Customer/Client Research, Detail Oriented, High School Diploma, Industry Standards, Insurance, Insurance Documentation, Mentoring, Mergers and Acquisitions, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Onboarding, Organizational Skills, Pivot Tables, Presentation/Verbal Skills, Proofreading, Siebel, Team Player, Time Management, Typing, Work From Home, Writing Skills
LOCATION
Austin, TX
POSTED
1 day ago

Account Coordinator - Insurance Operations

Pay Rate: $24 per hour, W2

  • Duration: 12 Month Contract
  • Work Mode: Hybrid
  • Location: Austin, TX
  • Hours: 8:00 - 5:00 onsite 5x a week for training
  • 6-8 Weeks of training 8:00-5:00 On Site daily
Location: Austin – Lakeline
Start Date: ASAP
Also, hybrid with Monday and Friday work from home and Tues-Thurs work from office. There is also NO agreement or plan to convert to permanent. This is likely a 6-month position but could extend further depending on need.

The Ideal Candidate
High School Diploma required; Degree preferred
Intermediate Microsoft Office proficiency: Excel, PowerPoint, and Outlook - knowledge of Excel formulas, pivot tables, edit or create PowerPoint slides and Outlook mail/calendar communication. (Must be detailed in job history of presented resume.)
Exceptional organizational skills: work on multiple accounts and at different stage in the renewal process, so being organized is important to your success in this role
Strong communication skills: collaborate with client teams who are remote, so the ability to communicate effectively is key

Responsibilities:

  • Prepare proof of insurance documents on industry standard forms for our clients.
  • Handle end-to-end standard client renewal process including timely and accurate update of policy data.
  • Demonstrate ability to use context clues including email threads, miscellaneous documents and servicing instructions to deliver expected client results.
  • Create and manage non-Acord documents as assigned, including endorsement creation, uploads, and swaps.
  • Autonomously support onboarding for new clients, acquisitions, mergers etc.
  • Research client feedback, complete RCA and provide clearly organized findings to stakeholders.
  • Support workflow management as needed, act as a liaison/point of contact for extended team.

Requirements:

  • High School Diploma required; Degree preferred.
  • Intermediate Microsoft Office proficiency: Excel, PowerPoint, and Outlook.
  • Customer service experience supporting clients in a fast-paced office environment.
  • Able to self-manage and work independently to drive results.
  • Experience reviewing business documents and identifying relevant information to complete tasks.
  • Strong attention to detail and proofreading capabilities.
  • Excellent written and verbal communication skills.
  • 50 WPM typing.
  • Proficient with the Microsoft Office suite, particularly Word and Outlook.

Preferred Skills:

  • Expert user in all applications and tools utilized by Proof of Insurance Dept., including Basys, Wincert, Siebel, CSI, itools.
  • Familiarity with COD, MOI and any company-specific applications.

Benefits:

  • A company with a strong brand and strong results to match.
  • Culture of internal mobility, collaboration, and valued partnership with HR from the business.
  • Employee Resource Groups, which provide access to leaders, relevant volunteer, and mentoring opportunities.

About the Company

A

Axelon

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