Job Summary

Supports the Account Management team by maintaining and developing client accounts, identifying growth opportunities, and coordinating customer interactions. Engages with existing customers to drive revenue growth through meeting scheduling, upselling opportunities, and sales support activities while ensuring a high-quality customer experience.

Essential Duties & Responsibilities

• Gathers information from existing customers to identify potential growth and upsell opportunities
• Schedules and coordinates customer meetings and product demonstrations
• Supports sales cycles for smaller transactional opportunities
• Acts as a liaison between clients and internal departments
• Identifies customer needs and routes non-sales inquiries to appropriate teams (e.g., support, billing)
• Maintains a high level of customer service and engagement
• Assists the sales team in meeting service level agreements (SLAs)
• Supports various sales projects and initiatives as needed

Minimum Requirements

• Minimum 2 years of experience in sales support, business development, or account management support
• Strong written and verbal communication skills
• Customer-focused with a collaborative, team-oriented mindset
• Highly organized with strong attention to detail
• Ability to coordinate across departments and manage multiple tasks
• Experience with CRM tools (e.g., Salesforce) preferred
• Motivated, proactive, and results-driven with a focus on identifying growth opportunities