Account Coordinator

The Employee Benefit Account Coordinator/COBRA Administrator supports our clients by providing exceptional service to their employees. The Account Coordinator will handle member inquiries, benefit questions, eligibility, COBRA administration, and other administrative service-related functions.

• Support client retention by maintaining a positive image with clients and members.
• Assists in answering member inquiries through the Customer Care Center email inbox.
• Answer telephone calls from clients and employees regarding employee benefits.
• Manage all member eligibility (add/term/changes) with carriers and their enrollment portals. 
• Perform administrative tasks as well as address member inquiries with all types of employee benefit programs, including group medical, dental, vision, life, disability, Health Savings Accounts, Flexible Spending Accounts, and Health Reimbursement Accounts.
• Assist members with navigating insurance carrier and TPA portals. Establish portal connections with new carriers.
• Enter accurate client information into agency management system and export data as needed.
• Provide COBRA Administration and produce COBRA letters to members as needed. 
• Actively engage in learning; study industry trends. Seek out self-directed learning to increase industry knowledge.

Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills. 

Preferred: Associate's degree, professional certification, or equivalent training and experience preferred. Previous experience managing client relationships.

Behaviors: Exceptional organizational skills, Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills.

#LI-AM3

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)