Job Description
Introduction:
Overview:
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Join a team dedicated to delivering exceptional support and guidance to employees navigating their benefit plans. In this role, you'll serve as a trusted resource for claims, billing, eligibility, andcoveragequestionsacrossmedical,prescription,dental,vision,andancillarybenefits.Theidealcandidatecombinesstrongcustomerserviceandproblem-solvingskillswithapassionforlearningandgrowingtheirexpertiseintheemployeebenefitsandinsuranceindustry.
How you'll make an impact:
- Client Support:
- Handle daily service tasks, including member claims, billing, eligibility, and service-related issues
- Manage phone calls across various service lines, such as medical, prescription, dental, vision, and ancillary employee benefits
- Maintain and update software for tracking phone calls and emails promptly, ensuring accurate records of ongoing activities
- Process and request plan updates and HIPAA authorization forms, coordinating with the appropriate parties
- Conduct thorough research on employer plans to provide accurate and detailed answers to employees
- Oversee case management tasks, ensuring timely resolution
- Address high-priority prescription issues with efficiency and care
- Insurance Expertise:
- Actively engage in learning; study industry trends. Seeks out self-directed learning to increase industry knowledge
- Maintains carrier updates and bulletins in a shared document environment.
- Other duties as assigned
Required:
- High School diploma/equivalent plus 1 year directly applicable experience.
- Proficiency in Microsoft Office and basic math skills.
Highly Preferred:
- Strong organization and written/verbal communication skills
- Strong attention to detail and conscientiousness
- Efficient prioritization and time management skills
- Demonstrated customer service focus
- Ability to quickly learn multiple software systems
- Proficient in Microsoft Office or similar systems, including spreadsheets, email, word processing, and presentation software
#LI-JS1 #LI-Hybrid
Compensation and benefits:At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Numbers & Facts
| Location | Liverpool, New York |
| Job Type | Full-time |
| Industry | Insurance |
| Company Size | 10,000 employees or more |
| Year Founded | 1927 |
| Website | https://www.ajg.com/ |
About Company
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.
Skills
- Billingunmatched
- Call Monitoringunmatched
- Case Managementunmatched
- Communication Skillsunmatched
- Compensation and Benefitsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Employee Benefitsunmatched
- Employee Orientationunmatched
- Establish Prioritiesunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- High School Diplomaunmatched
- Industry/Trade Analysisunmatched
- Insuranceunmatched
- JavaScriptunmatched
- Leadershipunmatched
- Mathematicsunmatched
- Microsoft Officeunmatched
- Organizational Skillsunmatched
- Prescription Drugsunmatched
- Presentation Softwareunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Research Skillsunmatched
- Software Administrationunmatched
- Spreadsheetsunmatched
- Team Playerunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Word Processingunmatched
- Writing Skillsunmatched
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