Account Coordinator Supervisor - Plumbing

GENERAL STATEMENT OF JOB

At Stancil Services, we know that precision and planning are what turn blueprints into beautiful results. The Account Coordinator Supervisor - Plumbing leads a team that ensures every project flows seamlessly from design to completion. This role bridges communication between builders, production teams, and senior management - ensuring all project information is organized, accurate, and delivered on time.

The Supervisor oversees Account Coordinators who gather, review, and distribute all job documentation - including plans, selections, and updated schedules - keeping the Plumbing Division running efficiently and aligned with Stancil's reputation for quality and reliability.

SUPERVISORY RESPONSIBILITIES

Lead and mentor the Account Coordinator team through effective hiring, training, and day-to-day supervision.

Organize schedules, assign workloads, and conduct performance evaluations that promote growth and accountability.

ESSENTIAL JOB FUNCTIONS

• Project Coordination & Documentation

• Review builder portals and create detailed work orders or job files based on plans and selections.

• Monitor builder portals regularly ensure production schedules remain current for assigned builders.

• Coordinate the completion and distribution of all required job documentation to support timely project startup.

• Maintain accurate records of all builder communications, schedules, and project documentation.

• Customer & Builder Communication

• Serve as the primary liaison for scheduling, field management, and client communication.

• Communicate promptly with customers regarding changes, requests, and project status.

• Advocate for customers by gathering and disseminating accurate information between the field, estimating, and management teams.

• Respond to builder or field inquiries by researching prior correspondence, gathering data, and ensuring mutual understanding.

• Maintain positive builder relationships by responding to inquiries promptly and documenting all follow-up actions.

• Team & System Support

• Provide backup coverage for Account Coordinators during absences.

• Partner with estimating teams to share bid information and project details.

• Support the implementation of new systems and process improvements that enhance efficiency.

• Collaborate closely with the Production Team to keep job flow, scheduling, and documentation aligned.

• Other related duties as assigned.

EDUCATION, EXPERIENCE AND TRAINING

• High school diploma or equivalent (GED, college, technical, or trade program acceptable).
• Strong computer skills with proficiency in Microsoft Office Suite.
• Knowledge of Sage Intacct and Bolt preferred but not required.
• Experience with Supply Pro or similar builder portals strongly preferred.
• Proven organizational skills and ability to manage multiple priorities in a fast-paced environment.

STANDARDS OF PERFORMANCE

• Deliver informative, professional, and solution-oriented service to customers, vendors, and team members.
• Work independently and use sound judgment to develop new approaches to challenges.
• Maintain initiative and efficiency to ensure the steady flow of work and on-time delivery.
• Meet deadlines and perform effectively under pressure.
• Build and sustain open, trusting relationships across all levels of the organization.
• Protect confidential company information at all times.
• Demonstrate reliability by maintaining regular attendance and adherence to company policies.
• Embrace growth, innovation, and change within a fast-evolving company.
• Exhibit excellent written and verbal communication, strong follow-up skills, and exceptional attention to detail.
• Manage multiple tasks accurately, remaining organized and proactive in all responsibilities.
• Display professionalism and composure on the phone and in written correspondence.

WORKING ENVIRONMENT AND CONDITIONS

• Primarily office-based position in an indoor, cubicle-style workspace.
• Requires extended periods of sitting and computer use (approximately 75 % of time).
• Regularly operate computers and other office machinery with precision and efficiency.
• Must be able to ascend and descend one flight of stairs to reach the primary workspace.
• Occasional movement around the office and interaction with field teams required.
• Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job.

TOOLS AND EQUIPMENT

• Standard office equipment such as computers, tablets, printers, copiers, and communication tools.

BENEFITS

• 401(k) Matching (100% up to 1st 4% deferred)
• Dental Insurance
• Employee Assistance Program (EAP)
• Health Insurance
• Up to $500 annual employer HSA match (HDHP enrollment required)
• Life Insurance (Group & Voluntary)
• Paid Time Off
• Vision Insurance
• Maternity/Paternity Leave
• Competitive salary + Bonus potential

Note: As in any Job Description, this description, including the list of essential functions, is not exhaustive and may be supplemented, as conditions require. The Company reserves the right to modify the quality or quantity standards for this position based on changes in specifications, manufacturing, or other conditions.

Stancil Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.