Job Description
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Role description:
Key responsibilities:
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Role description:
- Responsible for continuity, renewal, and profitability of the assigned account(s) in a vertical, with a strong focus on delivery governance and operational efficiency.
- Act as the single point of accountability for client delivery outcomes – managing delivery across horizontals through coordination with PMs and delivery ops.
- Work in collaboration with Sales team (Vertical AM/BDM/Sol. Arch.) to drive client satisfaction and enable delivery-led growth through account-specific SLA achievement.
- Coordinate and act as conduit for overall delivery – stitching together an account view by working together with PM's, Account manager and Practitioner sales.
Key responsibilities:
- Drive delivery execution and delivery excellence in adherence to SLAs.
- Primary owner for account delivery & mgmt. of all projects under the assigned account: account level SLAs, reviews, resource planning, CSAT & budget.
- Partner with WMG to manage capacity planning and secure timely staffing; collaborate with Horizontal PMs to ensure aligned delivery execution.
- Ensure adherence to technical documentation required by client for project.
- Tracking and monitoring project specific KPIs and reporting the same in prescribed format to develop an account-level tracking; sharing inputs with AM as well.
- Tracking resource cost forecasts on existing projects; prepare and share weekly/monthly reports to Delivery director for tracking of key cost metrics.
- Drive operational metrics for project & provide inputs to AM/Business Development Manager for account-level planning.
- Support AM and Solution Architect in identification of margin improvement initiatives (including automation); drive implementation/ operationalization.
- Drive customer satisfaction by being primary relationship holder with key client stakeholders for delivery of all projects.
- Serve as the primary contact for clients, managing stakeholder relationships & ensuring satisfaction throughout the delivery lifecycle.
Drive CSAT improvement actions based on delivery feedback. - Lead governance activities for project & support in account-level governance.
- Collaborate in creation of project specific delivery plan along with Project managers and drive periodic reviews with the client.
- Drive and coordinate account governance activities (incl. QBRs, MBRs), validate invoice and follow-up on collections.
- Participate in client pursuit and support account growth.
- Contribute delivery insights to pursuit and renewal discussions to ensure alignment of commitments with delivery capabilities.
Identify opportunities for extension within the account- delivery trends, capability gaps, or upsell/cross-sell opportunities; provide input on new account leads.
Numbers & Facts
| Location | Chandler, AZ |
| Industry | Government and Military |
| Company Size | 500 to 999 employees |
| Website | https://www.planitgroup.com/ |
About Company
PLANIT Group is a fast-growing global technology consulting firm dedicated to delivering innovative solutions to our clients that drive results. We collaborate with our partners and customers to help them improve performance, efficiency, and quality. Our team delivers innovative solutions and services - including management consulting, systems integration, ERP solutions, enterprise architecture, communications, and infrastructure services. We focus on delivering value and driving increased productivity and efficiencies for our clients’ mission. Our extensive experience in the Federal, Defense, Intelligence, State, Local, Healthcare and Commercial industries delivers proven results and accelerated benefits.
Clients engage PLANIT for our expertise, innovative approach, and our exceptional team. We promote a creative, client-centric work environment and culture, striving to provide challenging and rewarding opportunities for our company’s employees and partners. Integrity and innovation are the core principles of our company philosophy. Our customers engage us to create solutions to complex mission challenges, and PLANIT delivers. For more information, visit http://www.planitgroup.com/. Innovation. Integration. Integrity.
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