Staples is business to business. You're what binds us together.
This is a Hybrid role with a four day (Mon-Th) in-office expectation at our Lake Mary, FL office.
Description:
The Account Developer - Churn plays a critical role in winning back recently lost business from small and mid-sized customers. In this high-energy inside sales role, you will engage customers through phone, video, and digital channels, identify opportunities to re-establish relationships, and help organizations discover the value of Staples solutions. If you are resilient, sales-driven, and passionate about helping customers succeed, this is an exciting opportunity to make a measurable impact while growing your career.
What you'll be doing:
Engage customers with declining or lost business through phone, video, and digital outreach.
Analyze customer purchasing trends and identify opportunities for reactivation.
Drive customer win-back, retention, and revenue growth.
Meet or exceed weekly and monthly sales targets and KPIs.
Maintain high activity levels, including outbound calls and customer engagements.
Manage sales funnel and pipeline through close.
Deliver exceptional customer service and issue resolution.
Partner with category specialists and customer service teams to drive growth.
Develop customer-specific solutions, proposals, and pricing strategies.
Participate in ongoing sales and product training programs.
What you bring to the table:
Strong drive to win and achieve results.
Resilience and ability to overcome objections and rejection.
Excellent communication and active listening skills.
Strong organizational and time-management abilities.
Ability to build customer relationships remotely.
Ability to sell solutions using phone and digital channels.
Proven success achieving sales metrics and KPIs.
Coachable and open to feedback.
Collaborative team-player mindset.
Ability to thrive in a fast-paced sales environment.
What's needed- Basic Qualifications
High School Diploma or equivalent.
2+ years of experience in sales, customer service, or sales support.
Experience with B2B sales processes.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Strong organization, communication, and customer relationship skills.
Results-oriented, self-starter mentality.
Ability to meet or exceed sales and profit goals.
What's needed - Preferred Qualifications:
Bachelor's degree preferred.
Industry knowledge is a plus.
Experience with CRM tools and virtual selling environments.
We Offer:
Inclusive culture with associate-led Business Resource Groups.
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday).
Online and Retail Discounts.
Company Match 401(k).
Physical and Mental Health Wellness Programs.
Incentive opportunity.
Career development and growth opportunities within Staples.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.