Account Director

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

Account Directors are responsible for oversight of all aspects of the contract between EMCOR and the client to include financial, relationship and leading all components of the cross functional team. This leadership role is crucial in building and maintaining the relationship serving as the direct point of contact for the client. The Account Director is required to participate in expanding and managing the growth of an account while acting as a trusted advisor to our client providing creative and innovative strategies to complex account objectives. The Account Director will be a strategic, creative and organized professional who takes pride in seeing operations run smoothly and efficiently while maintaining the desired EMCOR performance requirements.

• Responsible for the financial performance of the account(s) by:
• Maintain focus on financial results to meet or exceed planned budgets and/or periodic forecasts
• Review and ensure all financial reports are accurate, timely and complete
• Prepare and circulate reports that address financial variances and define action plans to improve where necessary
• Review all account costs with relevant departments and enact strategies to continuously improve quality and cost effectiveness of service delivery
• Maintain A/R and A/P levels in accordance with company and contract expectations
• Develop strategies to pursue leveraged work or opportunities to expand scope of work or service lines to enhance profitability of account.
• Develop business plans for capital improvement projects, preventative maintenance projects and other sales strategies that would drive savings and improve cost efficiencies
• Responsible for continuously improving service delivery by:
• Responsible for processes to ensure conformance to contractual requirements.
• Define metric reports to predict and analyze performance trends
• Review KPI reports and identify areas of improvement by creating action plans and be responsible for its implementation
• Review vendor compliance with relevant departments on regular basis.
• Possess working knowledge of current and emerging industry trends regarding service delivery, provider effectiveness, technology advancements, etc.
• Share best practices with EFS leadership.
• Lead by example and serve as a mentor to develop associates to be successful
• Drive the company values and ensures the values are incorporated into the development, management, and performance of the team
• Become a trusted partner, building strong relationships with business leaders through timely, relevant and tailored communication
• Collaboratively partner with client’s POC (Point of Contact) and staff to develop a governance team to meet on regularly scheduled timing to review key deliverables, metrics, business results and contractual service delivery obligations as well as to address trends and resolve systemic issues
• Develop operational steering teams to review operational metrics, quality control and financial results of all service delivery.  Regularly assess performance of teams and enact corrective actions as necessary
• Partner with EFS service line platforms, engaging with subject matter experts to provide a diverse offering of innovative solutions to complex client problems. Involved in developing strategic plans, occupancy strategies and identifying cost efficiency opportunities

• Comply with company requirements that include:

  • Improving skills through training and attending applicable courses
  • Completing the LMS courses per company policies
  • Conduct reviews of direct reports on an annual basis or more often, when necessary
• Promote a positive safety culture by fully complying with all safety policies and procedures, and applicable federal, states and local regulations
• Any other duties as requested by executive branch

• Bachelor's degree (BA/BS) from four-year college or university and a minimum of 7 plus years of related experience and/or training with emphasis on Facilities Management, Engineering Operations, Transaction Management, Project Management/Construction and Consulting
• Minimum of seven years’ experience and/or training in facilities maintenance or construction, vendor management or a combination thereof
• CFM, FMA industry certifications recommended; other Engineering, Business or technical training or certifications a plus. 6 Sigma, Greenbelt preferred
• Strong interpersonal skills; ability to effectively facilitate communications at all leadership levels and possess excellent written, verbal, and presentation communication skills
• Requires use of MS Project and MS Office O365. Must be able to use different channels to communicate i.e.: E-mail, voice mail, cell phone and fax machine. Will use specific CMMS and Financial systems for work management and financial tracking
• Acts as the single point of contact for overall account operations ensuring total contract compliance. This includes reaching all key performance indicators including quantitative cost savings and qualitative customer service specifications. Responsible for the profitability of the assigned corporate account
• Leads the team across diverse locations, creating operating leverage and efficiencies. Integrates processes across services according to Client protocols. Source, adopt and implement best practices that will benefit the client
• Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Provides day-to-day leadership to the account-based resources and drives framework and consistency across multiple geographies

• Must be willing to relocate to Chesapeake VA, Substantial Travel Required

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